Post Office didn’t give me valid proof of postage what can I do?

Deedoodee

I returned something Freepost a few weeks ago. The store are saying they never got the return. The post office when I posted it never weighed my parcel and printed off a slip to show I posted it,  but because there’s no weight on it, the store are refusing it. Thinking about it now, the post office was really busy and the guy didn’t want to weigh it or give me anything for proof of postage. I had to ask and when I questioned the slip he gave me he said it was enough.  What can I do?

Okell

How much £££ is at stake here?

Deedoodee

Approx £55

Okell

I think your only option would be to make a court claim against them and that would come down to whether a court believed you had sent the item.

For £55 it may not be worth the effort and expense.

You could try bluffing them by sending a letter before action and see what they do.

(By the way, who arranged the Freepost return?  If it was the seller press them further and send a letter before action.  If you arranged the return it becomes more complicated)

Deedoodee

Thanks. 

The seller gave me a Freepost label. I’ve used them before without any problems which is why I think it was the Post Office

km1500

you could complain to post office counters

swingaloo

What is on the slip that the Post Office gave you?

rbn

The certificate of posting forms that Royal Mail give when purchasing postage online or when buying labels on eBay don't have a weight on them either, they only require a stamp (and destination address, service and tracking number if applicable – there are examples on a Google image search).

I wouldn't be surprised if the Post Office aren't required to weigh items when not purchasing postage from them. My post office certainly doesn't, my local Royal Mail delivery office never weighed items either when I used to drop off items there (just stamped the form).

Anyway if you have a receipt that shows the destination address, the date and branch and says it's a certificate of posting, I'd say it's exactly that.

boobyd

rbn said:

The certificate of posting forms that Royal Mail give when purchasing postage online or when buying labels on eBay don't have a weight on them either, they only require a stamp (and destination address, service and tracking number if applicable – there are examples on a Google image search).

I wouldn't be surprised if the Post Office aren't required to weigh items when not purchasing postage from them. My post office certainly doesn't, my local Royal Mail delivery office never weighed items either when I used to drop off items there (just stamped the form).

Anyway if you have a receipt that shows the destination address, the date and branch and says it's a certificate of posting, I'd say it's exactly that.

My local ,you have to put everything on scale pre paid,pre printed,bar code,QR code etc,and they always print a receipt with weight(maybe that's why I never had any issues?)