Parking Eye

BobbyBeagle

Hi

I have received a PCN from the above, with a charge of £100. I went into the car park but the only payment option was through their app. I tried multiple times to download but was unsuccessful. I tried over a period of 25 minutes, never leaving my car, but in the end left the car park. 

I have appealed to Parking Eye but my appeal has been rejected due to 'lack of evidence' and been told to pay or appeal through POPLA. 

Please can you advise.

Thank you!

oldernonethewiser

Have you read the Newbies thread?

Coupon-mad

BobbyBeagle said:

Hi

I have received a PCN from the above, with a charge of £100. I went into the car park but the only payment option was through their app. I tried multiple times to download but was unsuccessful. I tried over a period of 25 minutes, never leaving my car, but in the end left the car park. 

I have appealed to Parking Eye but my appeal has been rejected due to 'lack of evidence' and been told to pay or appeal through POPLA. 

Does the app show thd attempts to use it?  That would be evidence.

Why do people aim for car parks? On street is always better and with no ANPR scam.

oldernonethewiser

Coupon-mad said:

BobbyBeagle said:

Hi

I have received a PCN from the above, with a charge of £100. I went into the car park but the only payment option was through their app. I tried multiple times to download but was unsuccessful. I tried over a period of 25 minutes, never leaving my car, but in the end left the car park. 

I have appealed to Parking Eye but my appeal has been rejected due to 'lack of evidence' and been told to pay or appeal through POPLA. 

Does the app show thd attempts to use it?  That would be evidence.

Why do people aim for car parks? On street is always better and with no ANPR scam.

Sometimes it is the only realistic option.

I was visiting a museum and when I was heading back to my car spoke to a couple who were trying, and failing, to download the relevant parking app.  The machine actually took cash, which is how I had paid, but they had no coins on them.

Some kind soul gave them their parking ticket as there was plenty of time left on it so they could stay and visit the museum.

Coupon-mad

oldernonethewiser said:

Coupon-mad said:

BobbyBeagle said:

Hi

I have received a PCN from the above, with a charge of £100. I went into the car park but the only payment option was through their app. I tried multiple times to download but was unsuccessful. I tried over a period of 25 minutes, never leaving my car, but in the end left the car park. 

I have appealed to Parking Eye but my appeal has been rejected due to 'lack of evidence' and been told to pay or appeal through POPLA. 

Does the app show thd attempts to use it?  That would be evidence.

Why do people aim for car parks? On street is always better and with no ANPR scam.

Sometimes it is the only realistic option.

I was visiting a museum and when I was heading back to my car spoke to a couple who were trying, and failing, to download the relevant parking app.  The machine actually took cash, which is how I had paid, but they had no coins on them.

Some kind soul gave them their parking ticket as there was plenty of time left on it so they could stay and visit the museum.

I really hope that wasn't a private car park or you've cost them £100.

oldernonethewiser

Coupon-mad said:

oldernonethewiser said:

Coupon-mad said:

BobbyBeagle said:

Hi

I have received a PCN from the above, with a charge of £100. I went into the car park but the only payment option was through their app. I tried multiple times to download but was unsuccessful. I tried over a period of 25 minutes, never leaving my car, but in the end left the car park. 

I have appealed to Parking Eye but my appeal has been rejected due to 'lack of evidence' and been told to pay or appeal through POPLA. 

Does the app show thd attempts to use it?  That would be evidence.

Why do people aim for car parks? On street is always better and with no ANPR scam.

Sometimes it is the only realistic option.

I was visiting a museum and when I was heading back to my car spoke to a couple who were trying, and failing, to download the relevant parking app.  The machine actually took cash, which is how I had paid, but they had no coins on them.

Some kind soul gave them their parking ticket as there was plenty of time left on it so they could stay and visit the museum.

I really hope that wasn't a private car park or you've cost them £100.

Nope.

No ANPR, cameras or barriers either, just a bloke that wanders round at various points of the day.

Coupon-mad

Exactly the sort of car park I would use! But my first aim is to park on-street in any town or city I'm visiting.  I've even parked next to a University rather than in their scam car park.

BobbyBeagle

Unfortunately there is no history on the App, I assume they would be able to see the attempts but I can't. There was no on street parking or I would have used it. Can I ask if I should just pay and chalk it up to experience? 

Coupon-mad

Of course you don't pay!  NONONO.

Send the app DPO a SAR and ask for all activity on your app including failed attempts to use it, from DATE