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Kroo bank blocked my account - then closed it - but won't give me my money

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  • lr1277
    lr1277 Posts: 2,284 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I don't know if this makes a difference but did Kroo know you were the director of a business as well as an employee either at the time you opened the account or at the time you became a director?
    If they didn't would this breach their AML obligations?
  • lr1277 said:
    I don't know if this makes a difference but did Kroo know you were the director of a business as well as an employee either at the time you opened the account or at the time you became a director?
    If they didn't would this breach their AML obligations?
    No I didn't tell them. When they asked what the payment was for I explained it was a loan to my new business so they asked for a bank statement for the business account which I gave and then they blocked my account. I don't think it breaches their AML obligations but I think they're breaching consumer duty to be honest.
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