Claiming on cruise insurance

Sncjw

Hi all

We are currently on our cruise and due to the weather we are not able to go to the planned port. We are remaining in the current port. I went on the online chat with insurance and they said I would be able to claim and to do so go via another party. I asked them how much I would be able to claim.on itinerary change as it is up to £500 per person but they did not answer me. When I have looked at the claim form it is asking me how much I want to claim on it.  I haven't claimed on insurance before. We also have a letter stamped and signed by the captain too. 

What should I say for the claim. Also would it be best to wait until we get home in case there's other missed ports? 

Caz3121

just looked at my policy - Staysure with Cruise add-on
It states
"We will pay up to £75 for each port listed on your cruise itinerary that is missed due to adverse weather or timetable changes up to £500."
worth checking your policy...how much you are wanting to claim will depend on the number of missed ports and the amount paid per missed port. 

daveyjp

Wait until the end of the cruise as you may miss other ports.  You will need confirmation from the ship that a port was missed.  Guest relations should provide a missed port confirmation letter.

la531983

Also note the £75 may be wiped out by any excess.