BARCLAYS FEES

6293phil

Hi there, I wonder if you can help me please.    Barclays have been charging me additional fees for years for a TECH Pack and a Holiday Insurance.   I've never used either of them and to be hones I never paid much atttention to it until I just received a statement of my Annual Fees which are £342 for the year for something I've never used or wanted.
Can I claim this back.   Barclays say I can't but surely there must be a way If I have never used the service offered???  Your help and cooperation would be really appreciated please

Nasqueron

You not using the service is not a factor in any complaint, you could have used them - same as no refund of car insurance if you don't crash. You can raise a complaint certainly but you would be limited by the time bar laws - 6 years from taking out the package and 3 years from when you knew, or could reasonably have known, you had cause for complaint. If you have had it "for years" you may well be out of the 6 year rule and the statements of costs/benefits plus alternatives which they send out every year will cover the 3 year rule. So if you opened it prior to November 2018 and have had a statement of benefits from November 2021, they will time bar the complaint with no FOS option as the FOS cannot overrule a correctly applied time bar unless the firm agrees.

vacheron

As a Barclays customer, these sound like the "Tech Pack" and the "Travel Pack" add-on bundles.

These were insurance add-ons which had to be actively selected in order to enable them. You can't get a retrospective refund from an insurance policy just because you didn't claim. 

I didn't click to add them when they were offered because I didn't need them.

Didn't both of these charges appear on your Barclays account statement every month?

DullGreyGuy

6293phil said:

Hi there, I wonder if you can help me please.    Barclays have been charging me additional fees for years for a TECH Pack and a Holiday Insurance.   I've never used either of them and to be hones I never paid much atttention to it until I just received a statement of my Annual Fees which are £342 for the year for something I've never used or wanted.
Can I claim this back.   Barclays say I can't but surely there must be a way If I have never used the service offered???  Your help and cooperation would be really appreciated please

What type of account do you have with Barclays? How long have you had the account and separately, the packs for?

Certainly the Premier Life account was changed from being a packaged account with a load of insurances for a fee to a free account plus "packs". All the comms when the change happened stated they'd default to inc the packs to recreate your prior offering unless you asked them not to. 

retiredbanker1

All of these paid for accounts now get an annual letter stating what you are getting (the benefits) and the cost annually or monthly.
I don't think that this year would be the first that they have sent one out to you - so in the event of you complaining and they agreeing to a refund - IMO - the most you will get is 12 months' worth.