McDonald’s MET parking

Calicocat24

Hi, I’m new to this so apologies if I’ve missed anything! 

I got a “fine” in the post for overstaying in McDonalds car park. The reason I overstayed was because it was bonfire night and was very busy ordering food and when going to leave there was stand still traffic.

I emailed McDonald’s customer service hoping they could do something, as I know these parking companies are terrible! However I received an automated response (both emails shown below).

Anyways, I’m asking for some advice as I have no idea what to say when appealing as I’ve never done it before & I’m terrible with writing! Are there certain words/phrases to use to help win an appeal? 

Thanks so much!! 

Coupon-mad

Dear McDonalds,

Please don't insult me with that template reply.  I don't care why you use a parking firm. Bin the template reply. It's an embarrassment to your supposed customer service ethos.

Do you honestly think that your customers care about your flawed rationale for why you let rogue ANPR firms have carte blanche to sue your customers?

You are either mistaken or just fobbing me off. You have cancelled lots of unfair parking charges issued to your customers and your leadership team should be revisiting your stance on this 'scam' ANPR operation sooner rather than later.

Kindly try again, or escalate my complaint to someone who is prepared to invoke your right to cancel MET Parking PCNs.

Surely you aren't trying to have me believe that McDonalds signed a parking contract that doesn't include the usual landowner right to request PCN cancellations?

Have you checked the contract?

Please pass this complaint to someone who can show me the contract and explain why your company signed it, if it has no such clause?

Calicocat24

Coupon-mad said:

Dear McDonalds,

Please don't insult me with that template reply.  I don't care why you use a parking firm. Bin the template reply. It's an embarrassment to your supposed customer service ethos.

Do you honestly think that your customers care about your flawed rationale for why you let rogue ANPR firms have carte blanche to sue your customers?

You are either mistaken or just fobbing me off. You have cancelled lots of unfair parking charges issued to your customers and your leadership team should be revisiting your stance on this 'scam' ANPR operation sooner rather than later.

Kindly try again, or escalate my complaint to someone who is prepared to invoke your right to cancel MET Parking PCNs.

Surely you aren't trying to have me believe that McDonalds signed a parking contract that doesn't include the usual landowner right to request PCN cancellations?

Have you checked the contract?

Please pass this complaint to someone who can show me the contract and explain why your company signed it, if it has no such clause?

Damn! I will try this and see what happens. 

Do you think I should try to appeal with MET too? 

Coupon-mad

Yes.         

Calicocat24

Coupon-mad said:

Yes.         

Unfortunately they said they can’t do anything. Do you have any tips on how to appeal to MET?

D_P_Dance

Take comfort from the fact that irf they are daft enough to take this  to court  they will be almost certain to lose

Coupon-mad

Presumably you tried going in and asking the McD's franchise manager to cancel it? They can.