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Receipt details not matching payment method
Peregrin01
Posts: 2
Newbie
Wondering whether anyone else has experienced something similar...
My wife and I purchased some knives from John Lewis, which we later decided to return. Fortunately, we had kept the receipt; however, when we returned the knives, the cashier asked for the card with same last 4 digits as those on the receipt, digits which don't match any of our card details. Therefore, they would only give a refund via gift card. Afterwards, my wife found and showed me the original transaction on her online bank account - so, why might the reciept show different details?
My wife and I purchased some knives from John Lewis, which we later decided to return. Fortunately, we had kept the receipt; however, when we returned the knives, the cashier asked for the card with same last 4 digits as those on the receipt, digits which don't match any of our card details. Therefore, they would only give a refund via gift card. Afterwards, my wife found and showed me the original transaction on her online bank account - so, why might the reciept show different details?
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Comments
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Which bank? Some banks have different card details for the actual card than the ones in app (such as Chase)0
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Paid with phone payment app - they don't use the actual card details ?
Never associate with idiots on their own level, because, being an intelligent man, you'll try to deal with them on their level - and on their level they'll beat you every time.
Being hated by idiots is the price you pay for not being one of them.
Jean Cocteau 1889-1963
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Did you use Apple Pay?Peregrin01 said:Wondering whether anyone else has experienced something similar...
My wife and I purchased some knives from John Lewis, which we later decided to return. Fortunately, we had kept the receipt; however, when we returned the knives, the cashier asked for the card with same last 4 digits as those on the receipt, digits which don't match any of our card details. Therefore, they would only give a refund via gift card. Afterwards, my wife found and showed me the original transaction on her online bank account - so, why might the reciept show different details?0 -
I've had this before, I've just said I paid with my phone and they refunded to my phone. Did they need the physical card to complete the refund? I know in my Google wallet it shows the actual 4 digits of my card so I could always show this if there are any issues.0
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