Lost cause? Help with Vinted/InPost

born_again

Vic49 said:

Oh Polly return placed in incorrect size locker. Wish I'd never bothered trying to change it as original locker would then not open. Took a photo of the screen with codes on and emailed InPost as soon as I got home explaining the situation. Fast forward a few weeks and no refund. Only lost out on £20 but both parties say that because the return wasn't completed properly, it's my fault. InPost even checked cctv which showed me putting parcel into locker. Then someone else taking my parcel out of the locker, putting it on the floor (who does that?) and using that locker for their parcel. Then a passerby picks my parcel up off the floor and walks off with it! The locker I used would not open for me, hence taking a photo of the screen and walking away. Terrible customer service by both companies. Will never use either again.

Did you not report it to the police, given the CCTV?

Can't see why it is poor service from the companies. Should have contacted them, that you could not leave in assigned locker.

startledcod

Kitty_HB said:

Hi all

I wondered if someone could help or offer any advice at all about a recent problem with both Vinted and InPost. I don't know if I should just give up, but it seems so wrong!

I posted an item out to a Vinted buyer via an InPost locker, however, the item wasn't registered correctly by the locker and I didn't receive the usual confirmation.  I raised a query with Vinted as it was quite an expensive item and after about 2 weeks they got back to me to advise they had suspended the item whilst an investigation was carried out.  After another couple of weeks they then cancelled the item advising InPost had confirmed the item was never dropped off.

Obviously I know that I did drop the item off, so queried this with InPost who advised they couldn't look into it without Vinted opening an investigation.

So back I go to Vinted to request they re-open an investigation, only to be told their decision was final and there was nothing else they would do to help.

At this point i'm thinking between Vinted and InPost, this is some of the worst customer service i've encountered in a long time so decided to request the CCTV from InPost which clearly shows me dropping the parcel off on the date and time advised. I've since sent this onto Vinted but have hit the same brick wall, with the same robotic automatically generated answers. InPost have pretty much provided a similar response.  Ultimately, they both now have clear evidence but still refuse to help me.

I just wondered if anyone else had encountered the same sort of issue and if they were able to sort it out?  It just seems so wrong to me that InPost know they have my item but won't help me.

Thanks for any advice!

Hi,
I am experiencing almost exactly the same issue; did you ever get a result from Vinted?

I have just sent a letter before legal action and, if they fail to respond I plan to raise a claim in the Small Claims Court. Whilst the sum involved is small, £64.95, the principle is huge: it is unacceptable for them to be able to wash their hands of an issue citing 'computer says 'no''. Whilst it isn't even in the same league as the Post Office scandal it bears the same hallmarks of an unshakeable belief in unfailing technology.

screech_78

startledcod said:

Kitty_HB said:

Hi all

I wondered if someone could help or offer any advice at all about a recent problem with both Vinted and InPost. I don't know if I should just give up, but it seems so wrong!

I posted an item out to a Vinted buyer via an InPost locker, however, the item wasn't registered correctly by the locker and I didn't receive the usual confirmation.  I raised a query with Vinted as it was quite an expensive item and after about 2 weeks they got back to me to advise they had suspended the item whilst an investigation was carried out.  After another couple of weeks they then cancelled the item advising InPost had confirmed the item was never dropped off.

Obviously I know that I did drop the item off, so queried this with InPost who advised they couldn't look into it without Vinted opening an investigation.

So back I go to Vinted to request they re-open an investigation, only to be told their decision was final and there was nothing else they would do to help.

At this point i'm thinking between Vinted and InPost, this is some of the worst customer service i've encountered in a long time so decided to request the CCTV from InPost which clearly shows me dropping the parcel off on the date and time advised. I've since sent this onto Vinted but have hit the same brick wall, with the same robotic automatically generated answers. InPost have pretty much provided a similar response.  Ultimately, they both now have clear evidence but still refuse to help me.

I just wondered if anyone else had encountered the same sort of issue and if they were able to sort it out?  It just seems so wrong to me that InPost know they have my item but won't help me.

Thanks for any advice!

Hi,
I am experiencing almost exactly the same issue; did you ever get a result from Vinted?

I have just sent a letter before legal action and, if they fail to respond I plan to raise a claim in the Small Claims Court. Whilst the sum involved is small, £64.95, the principle is huge: it is unacceptable for them to be able to wash their hands of an issue citing 'computer says 'no''. Whilst it isn't even in the same league as the Post Office scandal it bears the same hallmarks of an unshakeable belief in unfailing technology.

To even put the post office scandal and your issue with Vinted in the same sentence is abhorrent. 

BethRobinson

Whilst it isn't even in the same league as the Post Office scandal it bears the same hallmarks of an unshakeable belief in unfailing technology.

What an absolutely clueless statement.

ThumbRemote

screech_78 said:

startledcod said:

Kitty_HB said:

Hi all

I wondered if someone could help or offer any advice at all about a recent problem with both Vinted and InPost. I don't know if I should just give up, but it seems so wrong!

I posted an item out to a Vinted buyer via an InPost locker, however, the item wasn't registered correctly by the locker and I didn't receive the usual confirmation.  I raised a query with Vinted as it was quite an expensive item and after about 2 weeks they got back to me to advise they had suspended the item whilst an investigation was carried out.  After another couple of weeks they then cancelled the item advising InPost had confirmed the item was never dropped off.

Obviously I know that I did drop the item off, so queried this with InPost who advised they couldn't look into it without Vinted opening an investigation.

So back I go to Vinted to request they re-open an investigation, only to be told their decision was final and there was nothing else they would do to help.

At this point i'm thinking between Vinted and InPost, this is some of the worst customer service i've encountered in a long time so decided to request the CCTV from InPost which clearly shows me dropping the parcel off on the date and time advised. I've since sent this onto Vinted but have hit the same brick wall, with the same robotic automatically generated answers. InPost have pretty much provided a similar response.  Ultimately, they both now have clear evidence but still refuse to help me.

I just wondered if anyone else had encountered the same sort of issue and if they were able to sort it out?  It just seems so wrong to me that InPost know they have my item but won't help me.

Thanks for any advice!

Hi,
I am experiencing almost exactly the same issue; did you ever get a result from Vinted?

I have just sent a letter before legal action and, if they fail to respond I plan to raise a claim in the Small Claims Court. Whilst the sum involved is small, £64.95, the principle is huge: it is unacceptable for them to be able to wash their hands of an issue citing 'computer says 'no''. Whilst it isn't even in the same league as the Post Office scandal it bears the same hallmarks of an unshakeable belief in unfailing technology.

To even put the post office scandal and your issue with Vinted in the same sentence is abhorrent. 

BethRobinson said:

Whilst it isn't even in the same league as the Post Office scandal it bears the same hallmarks of an unshakeable belief in unfailing technology.

What an absolutely clueless statement.

It's a perfectly valid comparison - an over-confidence in technology and the refusal to acknowledge it could be incorrect. It's the same for the numerous people on these boards who are convinced that Amazon cannot ever send out the wrong item. 

BethRobinson

ThumbRemote said:

screech_78 said:

startledcod said:

Kitty_HB said:

Hi all

I wondered if someone could help or offer any advice at all about a recent problem with both Vinted and InPost. I don't know if I should just give up, but it seems so wrong!

I posted an item out to a Vinted buyer via an InPost locker, however, the item wasn't registered correctly by the locker and I didn't receive the usual confirmation.  I raised a query with Vinted as it was quite an expensive item and after about 2 weeks they got back to me to advise they had suspended the item whilst an investigation was carried out.  After another couple of weeks they then cancelled the item advising InPost had confirmed the item was never dropped off.

Obviously I know that I did drop the item off, so queried this with InPost who advised they couldn't look into it without Vinted opening an investigation.

So back I go to Vinted to request they re-open an investigation, only to be told their decision was final and there was nothing else they would do to help.

At this point i'm thinking between Vinted and InPost, this is some of the worst customer service i've encountered in a long time so decided to request the CCTV from InPost which clearly shows me dropping the parcel off on the date and time advised. I've since sent this onto Vinted but have hit the same brick wall, with the same robotic automatically generated answers. InPost have pretty much provided a similar response.  Ultimately, they both now have clear evidence but still refuse to help me.

I just wondered if anyone else had encountered the same sort of issue and if they were able to sort it out?  It just seems so wrong to me that InPost know they have my item but won't help me.

Thanks for any advice!

Hi,
I am experiencing almost exactly the same issue; did you ever get a result from Vinted?

I have just sent a letter before legal action and, if they fail to respond I plan to raise a claim in the Small Claims Court. Whilst the sum involved is small, £64.95, the principle is huge: it is unacceptable for them to be able to wash their hands of an issue citing 'computer says 'no''. Whilst it isn't even in the same league as the Post Office scandal it bears the same hallmarks of an unshakeable belief in unfailing technology.

To even put the post office scandal and your issue with Vinted in the same sentence is abhorrent. 

BethRobinson said:

Whilst it isn't even in the same league as the Post Office scandal it bears the same hallmarks of an unshakeable belief in unfailing technology.

What an absolutely clueless statement.

It's a perfectly valid comparison - an over-confidence in technology and the refusal to acknowledge it could be incorrect. It's the same for the numerous people on these boards who are convinced that Amazon cannot ever send out the wrong item. 

Not a valid comparison in the slightest.