Civil Service Pension - Refusal to pay pension in line with their own quotation

QrizB

"Hoping that things improve under Capita" isn't a common opinion on this forum!

SimonSeys

This is worrying.  It seems there’s no incentive for MyCSP not to make a mistake.  If they were financially liable for any overpayment I’m sure it would get sorted out quickly!

How much faith should I have in my RSS?  The MyCSP quality and support team provided me with my annual salary and accrued service for each of year which look right.  (I can’t check directly against pay statements as I’ve changed Departments which often involves an overpayment which can take many months to resolve). 

LHW99

SimonSeys said:

This is worrying.  It seems there’s no incentive for MyCSP not to make a mistake.  If they were financially liable for any overpayment I’m sure it would get sorted out quickly!

How much faith should I have in my RSS?  The MyCSP quality and support team provided me with my annual salary and accrued service for each of year which look right.  (I can’t check directly against pay statements as I’ve changed Departments which often involves an overpayment which can take many months to resolve). 

Have you kept p60's? they should show what you actually received.

SimonSeys

LHW99 said:

SimonSeys said:

This is worrying.  It seems there’s no incentive for MyCSP not to make a mistake.  If they were financially liable for any overpayment I’m sure it would get sorted out quickly!

How much faith should I have in my RSS?  The MyCSP quality and support team provided me with my annual salary and accrued service for each of year which look right.  (I can’t check directly against pay statements as I’ve changed Departments which often involves an overpayment which can take many months to resolve). 

Have you kept p60's? they should show what you actually received.

LHW99 said:

SimonSeys said:

This is worrying.  It seems there’s no incentive for MyCSP not to make a mistake.  If they were financially liable for any overpayment I’m sure it would get sorted out quickly!

How much faith should I have in my RSS?  The MyCSP quality and support team provided me with my annual salary and accrued service for each of year which look right.  (I can’t check directly against pay statements as I’ve changed Departments which often involves an overpayment which can take many months to resolve). 

Have you kept p60's? they should show what you actually received.

Yes. I have P60s / P45s but they’re not correct.  For example in one year I was paid by two Departments in one month and the additional month of salary was reclaimed in the following financial year.  There’s also a non-pensionable allowance that was retrospectively realised to be a mistake and reclassified as pensionable basic pay.

So my P60s are correct, but not!

Thinking about it, my contract and pay rises might be a better record…

GunJack

QrizB said:

"Hoping that things improve under Capita" isn't a common opinion on this forum!

I know, I know....🤣🤣🤣🤣