Halifax Cashback Extras - Mysterious eBay Cashback awarded that doesn't relate to any purchase

Fingerbobs

Just checked my Halifax Cashback Extras status, and noticed it was higher than I was expecting. 
Turns out I have been awarded £1.50 of cash back for an eBay purchase of just a few pence under £150, which I didn't make. 
I've been back through my eBay purchase history and all my Halifax statements for the last 6 months, and can find no record of this purchase (in any case I'd remember an eBay purchase for that amount - it's a *very* large amount for me to spend on eBay and would have been a considered purchase). 
I wonder if someone else's transaction has been linked to my Cashback account for some reason. 
No point to this post really; I was just wondering if this has happened to anyone else? 
I will graciously accept the free cashback of course :-)

badmemory

Have you checked on paypal.

Zanderman

badmemory said:

Have you checked on paypal.

I would guess if there'd been a mysterious PayPal transaction it wouldn't register for Ebay cashback, as the purchase would show as PayPal.

Fingerbobs

I haven't used PayPal on eBay for a while, and to qualify for cashback the purchase has to be made on eBay directly, but just for the sake of due diligence I've checked PayPal and can't see anything unexpected, and nothing for anywhere near that amount.

It seems highly improbable, but I think I've been awarded someone else's cashback.

badmemory

There is something odd about the way they deal with the ebay tranactions on halifax cashback as they are not paid in 30 days like most other transactions.  Mine have been at least 90 days but if you go into your account and look at your cashback tranactions it should tell you.  Mine showed as July payable Aug then moved to Aug payable Sept & finally Sept payable Oct which some were.  If you read the T&Cs it says 90 days but they also don't show for ebay immediately.  They also say paypal transactions via ebay are excluded but all mine were via paypal, which is why I mentioned them.  It is also supposed to exclude the postage payment but mine don't.  I must say it has provided me with some minor amusement to discover that my purchases of 2nd hand wasgijs has saved me almost £1 (I have bought quite a few in the last few weeks)

Fingerbobs

badmemory said:

There is something odd about the way they deal with the ebay tranactions on halifax cashback as they are not paid in 30 days like most other transactions.  Mine have been at least 90 days but if you go into your account and look at your cashback tranactions it should tell you.  Mine showed as July payable Aug then moved to Aug payable Sept & finally Sept payable Oct which some were.  If you read the T&Cs it says 90 days but they also don't show for ebay immediately.  They also say paypal transactions via ebay are excluded but all mine were via paypal, which is why I mentioned them.  It is also supposed to exclude the postage payment but mine don't.  I must say it has provided me with some minor amusement to discover that my purchases of 2nd hand wasgijs has saved me almost £1 (I have bought quite a few in the last few weeks)

Yes I am aware of this delay, which is why I've been back over 6 months of transactions. Actually I've now searched my eBay email folder for the exact amount of the purchase (after proving such a search works for some known transactions), and nothing was found, so I'm 100% sure I have never made a purchase on eBay for the amount stated on the cashback log.

However, a bell is now starting to ring - a few days ago, which would correspond with the date of the mysterious cashback transaction, I accidentally added an item to my eBay shopping basket (which I never intentionally use) on the eBay app. I remember s**tting myself for a few seconds because it was an expensive item and I didn't want to accidentally commit to buying it, but I went straight to my basket and removed it, and never went through the checkout process. I've checked and my basket is empty and nothing showing in purchase history. Unfortunately I can't remember what the item was, or what I was searching for at the time, but I now suspect the mere act of adding that item to my basket has somehow triggered a cashback award.

Nasqueron

Fingerbobs said:

badmemory said:

There is something odd about the way they deal with the ebay tranactions on halifax cashback as they are not paid in 30 days like most other transactions.  Mine have been at least 90 days but if you go into your account and look at your cashback tranactions it should tell you.  Mine showed as July payable Aug then moved to Aug payable Sept & finally Sept payable Oct which some were.  If you read the T&Cs it says 90 days but they also don't show for ebay immediately.  They also say paypal transactions via ebay are excluded but all mine were via paypal, which is why I mentioned them.  It is also supposed to exclude the postage payment but mine don't.  I must say it has provided me with some minor amusement to discover that my purchases of 2nd hand wasgijs has saved me almost £1 (I have bought quite a few in the last few weeks)

Yes I am aware of this delay, which is why I've been back over 6 months of transactions. Actually I've now searched my eBay email folder for the exact amount of the purchase (after proving such a search works for some known transactions), and nothing was found, so I'm 100% sure I have never made a purchase on eBay for the amount stated on the cashback log.

However, a bell is now starting to ring - a few days ago, which would correspond with the date of the mysterious cashback transaction, I accidentally added an item to my eBay shopping basket (which I never intentionally use) on the eBay app. I remember s**tting myself for a few seconds because it was an expensive item and I didn't want to accidentally commit to buying it, but I went straight to my basket and removed it, and never went through the checkout process. I've checked and my basket is empty and nothing showing in purchase history. Unfortunately I can't remember what the item was, or what I was searching for at the time, but I now suspect the mere act of adding that item to my basket has somehow triggered a cashback award.

Halifax would not pay you cashback in that scenario as they wouldn't even be aware you were looking, they would only know if you bought the item.

eBay usually tells me indirectly what I was searching for by going back in the app as it'll have a recent searches at the bottom 

Fingerbobs

Nasqueron said:

Fingerbobs said:

badmemory said:

There is something odd about the way they deal with the ebay tranactions on halifax cashback as they are not paid in 30 days like most other transactions.  Mine have been at least 90 days but if you go into your account and look at your cashback tranactions it should tell you.  Mine showed as July payable Aug then moved to Aug payable Sept & finally Sept payable Oct which some were.  If you read the T&Cs it says 90 days but they also don't show for ebay immediately.  They also say paypal transactions via ebay are excluded but all mine were via paypal, which is why I mentioned them.  It is also supposed to exclude the postage payment but mine don't.  I must say it has provided me with some minor amusement to discover that my purchases of 2nd hand wasgijs has saved me almost £1 (I have bought quite a few in the last few weeks)

Yes I am aware of this delay, which is why I've been back over 6 months of transactions. Actually I've now searched my eBay email folder for the exact amount of the purchase (after proving such a search works for some known transactions), and nothing was found, so I'm 100% sure I have never made a purchase on eBay for the amount stated on the cashback log.

However, a bell is now starting to ring - a few days ago, which would correspond with the date of the mysterious cashback transaction, I accidentally added an item to my eBay shopping basket (which I never intentionally use) on the eBay app. I remember s**tting myself for a few seconds because it was an expensive item and I didn't want to accidentally commit to buying it, but I went straight to my basket and removed it, and never went through the checkout process. I've checked and my basket is empty and nothing showing in purchase history. Unfortunately I can't remember what the item was, or what I was searching for at the time, but I now suspect the mere act of adding that item to my basket has somehow triggered a cashback award.

Halifax would not pay you cashback in that scenario as they wouldn't even be aware you were looking, they would only know if you bought the item.

eBay usually tells me indirectly what I was searching for by going back in the app as it'll have a recent searches at the bottom 

I don't think eBay purchases are tracked (entirely) via the card transaction. They seem to work in a similar way to Quidco, with a special link on the Halifax offer page that takes you through to eBay to complete the purchase.

I'm sure at some point prior to the cashback actually being paid a reconciliation process will occur, and the incorrect cashback will be withdrawn.

eBay helpfully reminded me of the item I accidentally basketed, by notifying me that a competing offer had been made on an item (it believed) I was previously interested in. The price excluding shipping matches the erroneous cashback amount.

HillStreetBlues

Fingerbobs said:

Yes I am aware of this delay, which is why I've been back over 6 months of transactions. Actually I've now searched my eBay email folder for the exact amount of the purchase (after proving such a search works for some known transactions), and nothing was found, so I'm 100% sure I have never made a purchase on eBay for the amount stated on the cashback log.

However, a bell is now starting to ring - a few days ago, which would correspond with the date of the mysterious cashback transaction, I accidentally added an item to my eBay shopping basket (which I never intentionally use) on the eBay app. I remember s**tting myself for a few seconds because it was an expensive item and I didn't want to accidentally commit to buying it, but I went straight to my basket and removed it, and never went through the checkout process. I've checked and my basket is empty and nothing showing in purchase history. Unfortunately I can't remember what the item was, or what I was searching for at the time, but I now suspect the mere act of adding that item to my basket has somehow triggered a cashback award.

Have you trying add the item again to your shopping basket?

SiliconChip

HillStreetBlues said:

Fingerbobs said:

Yes I am aware of this delay, which is why I've been back over 6 months of transactions. Actually I've now searched my eBay email folder for the exact amount of the purchase (after proving such a search works for some known transactions), and nothing was found, so I'm 100% sure I have never made a purchase on eBay for the amount stated on the cashback log.

However, a bell is now starting to ring - a few days ago, which would correspond with the date of the mysterious cashback transaction, I accidentally added an item to my eBay shopping basket (which I never intentionally use) on the eBay app. I remember s**tting myself for a few seconds because it was an expensive item and I didn't want to accidentally commit to buying it, but I went straight to my basket and removed it, and never went through the checkout process. I've checked and my basket is empty and nothing showing in purchase history. Unfortunately I can't remember what the item was, or what I was searching for at the time, but I now suspect the mere act of adding that item to my basket has somehow triggered a cashback award.

Have you trying add the item again to your shopping basket?

How would that work when @Fingerbobs said in the post that you quoted:

"Unfortunately I can't remember what the item was"?

Nasqueron

Fingerbobs said:

Nasqueron said:

Fingerbobs said:

badmemory said:

There is something odd about the way they deal with the ebay tranactions on halifax cashback as they are not paid in 30 days like most other transactions.  Mine have been at least 90 days but if you go into your account and look at your cashback tranactions it should tell you.  Mine showed as July payable Aug then moved to Aug payable Sept & finally Sept payable Oct which some were.  If you read the T&Cs it says 90 days but they also don't show for ebay immediately.  They also say paypal transactions via ebay are excluded but all mine were via paypal, which is why I mentioned them.  It is also supposed to exclude the postage payment but mine don't.  I must say it has provided me with some minor amusement to discover that my purchases of 2nd hand wasgijs has saved me almost £1 (I have bought quite a few in the last few weeks)

Yes I am aware of this delay, which is why I've been back over 6 months of transactions. Actually I've now searched my eBay email folder for the exact amount of the purchase (after proving such a search works for some known transactions), and nothing was found, so I'm 100% sure I have never made a purchase on eBay for the amount stated on the cashback log.

However, a bell is now starting to ring - a few days ago, which would correspond with the date of the mysterious cashback transaction, I accidentally added an item to my eBay shopping basket (which I never intentionally use) on the eBay app. I remember s**tting myself for a few seconds because it was an expensive item and I didn't want to accidentally commit to buying it, but I went straight to my basket and removed it, and never went through the checkout process. I've checked and my basket is empty and nothing showing in purchase history. Unfortunately I can't remember what the item was, or what I was searching for at the time, but I now suspect the mere act of adding that item to my basket has somehow triggered a cashback award.

Halifax would not pay you cashback in that scenario as they wouldn't even be aware you were looking, they would only know if you bought the item.

eBay usually tells me indirectly what I was searching for by going back in the app as it'll have a recent searches at the bottom 

I don't think eBay purchases are tracked (entirely) via the card transaction. They seem to work in a similar way to Quidco, with a special link on the Halifax offer page that takes you through to eBay to complete the purchase.

I'm sure at some point prior to the cashback actually being paid a reconciliation process will occur, and the incorrect cashback will be withdrawn.

eBay helpfully reminded me of the item I accidentally basketed, by notifying me that a competing offer had been made on an item (it believed) I was previously interested in. The price excluding shipping matches the erroneous cashback amount.

What I mean is, unless you actually paid for something, there would be no way for Halifax to know you were simply browsing ebay. They would not have paid you cashback based on this action as they never know you added or removed it, else everyone would just sit on ebay "buying" a Rolls Royce every few minutes and get unlimited cash.