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Shawbrook ISA

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Account opened but I get different error messages when I try to log on. Not hearing good things on forums. should I choose another provider.?

Comments

  • Shawbrook’s website is undergoing maintenance this weekend. They emailed me about it.
    Nothing to worry about- they are legit and I’m sure it’ll be working fine again tomorrow.
  • PeskyBlunder
    PeskyBlunder Posts: 147 Forumite
    Eighth Anniversary 100 Posts Name Dropper Photogenic
    edited 10 November 2024 at 2:17PM
    I don't usually have a problem but just now I've had a message saying they don't have an authentication method for me (even though they do). Just be patient, I would say.

    Edited to add:
    Just tried again and had "Unable to process request due to system error. Please contact support and quote incident id". Patience required, I think.

  • refluxer
    refluxer Posts: 3,187 Forumite
    1,000 Posts Fourth Anniversary Photogenic Name Dropper
    I've had various different accounts with Shawbrook in recent years and never had any issues. 

    They've been making updates to their online banking portal recently, but I've just been able to log in fine.

    Which stage are you having problems with ? If you've only just joined, it's possible that you might have to wait a while for their systems to update before you can log in.
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