Temu order never delivered. Should I do a chargeback?

dllive

Hi

I made an order on Temu 2 weeks ago. I got an email saying its been delivered, but it hasnt. Evri sent me photo of the door they delivered it to. I have no idea where/whos door it is, but its certainly not my front door! Ive asked the neighbours etc, and cant track down my package.

I raised a ticket with Temu and they said 'After a thorough investigation we found that the corerct order was delivered to the correct address'. I raised 2 more tickets and exactly the same response.

Whats my next step? Ask my bank to do a chargeback? 

Thanks

born_again

You can, but if Temu reject on the basis it has been delivered you will be redebited.

For chargeback, all a retailer has to do is prove delivery. Does not matter where...

elsien

What sort of money are you talking about?

Buzzer99

dllive said:

Hi

I made an order on Temu 2 weeks ago. I got an email saying its been delivered, but it hasnt. Evri sent me photo of the door they delivered it to. I have no idea where/whos door it is, but its certainly not my front door! Ive asked the neighbours etc, and cant track down my package.

I raised a ticket with Temu and they said 'After a thorough investigation we found that the corerct order was delivered to the correct address'. I raised 2 more tickets and exactly the same response.

Whats my next step? Ask my bank to do a chargeback? 

Thanks

I don't know where you live but in my area (West Sussex) EVRI has such a bad reputation (what happened in your case seems to be a daily occurrence here) that when I place an order for an item online whenever possible I ask the company to please NOT use EVRI as a courier.  This is not helpful to you now but I would suggest you do that when ordering in the future.

badmemory

Different areas seem to be very different.  Here evri is fine never had a problem.  RM never really had a problem but nearly did when they chose to leave a parcel in my paper bin due for collection the next day, thankfully I was putting more in before putting the bin out & before I saw the note.  Amazon however seem to have a 30% chance of delivering to the right address.  Fine when there is a photo of the delivery door as I now know which door the photo belongs to & can rescue it from them usually before they find it.  For the ones that don't have a picture of the door well I have their customer service (in some foreign country) on speed dial.

dllive

elsien said:

What sort of money are you talking about?

It was £30.  I used a Mastercard Debit card.

born_again

dllive said:

elsien said:

What sort of money are you talking about?

It was £30.  I used a Mastercard Debit card.

So you will need to wait 30 days from date of transaction debiting before contacting bank for a chargeback.

dllive

born_again said:

dllive said:

elsien said:

What sort of money are you talking about?

It was £30.  I used a Mastercard Debit card.

So you will need to wait 30 days from date of transaction debiting before contacting bank for a chargeback.

Ah ok, thankyou. Ill put a note in my diary to remind myself. (unless my package magically appears in the meantime). Thanks.