Fuel payment not taken and now in debt

okb211715

We have recently received a letter from bailiffs stating that we didn’t pay for fuel 2 months ago and as we haven’t updated V5 (did month after so our fault) we have additional charges.
Tried to appeal as it was fuel stations error, we have the transaction for the extra bits but they didn’t put the fuel through when we tapped the card. We were told as we didn’t update the V5, nothing can be done about it. Would anyone take this further as it seems so unfair? 

mr_stripey

did you subsequently pay for the fuel after the error came to light?

DE_612183

who was the letter from - 2 months seems very quick?

what does the letter say - can you post a redacted version?

have you been back to the petrol station?

Albermarle

Not sure why you have posted this in the DIY forum ? 

DE_612183

Albermarle said:

Not sure why you have posted this in the DIY forum ? 

self-service pump?

mr_stripey

Albermarle said:

Not sure why you have posted this in the DIY forum ? 

probably because the site signposting is rubbish - there should be a drop down to select when creating a new thread but I think it defaults to whichever board the user was viewing.