CHIP poor IT and customer service

ArKay

More of a warning than a discussion. CHIP offers poor customer service and has problems with their IT logging process throwing up errors. I would NOT recommend them.

I set up an account on Day [1] but was unable to transfer money in as it threw up an error code. I contacted support, and on Day [2] I contacted them again. After a third contact someone told me I had changed my mobile number (which clearly I had not as I had only just set up an account and they sent me a one time passcode to the correct number). I replied. On Day [3] I had a reply from someone else telling me I needed to change or confirm my new number! I explained I had not changed it....and on Day [4] someone else said the automatic verification had failed but if I would like to try again and send lots of ID documents it should work next time. In those 4 days I had sent my funds elsewhere (set up an account with another building society with just a few clicks and no errors.)

If CHIP cannot sort out their IT or customer services giving incorrect information, I would not feel safe leaving my money there.

Mark_d

Is it worth going through all these issues for a few pence more interest?  I use to chase the best deals but nowadays I'm generally reluctant to change accounts/service providers unless I'm significantly unhappy with the deal I'm currently getting.

Beddie

Sounds like you had a bad experience, but others including me have had no issues with Chip. I agree with Mark above though, if a provider feels like too much hassle, or makes you jump through too many hoops, use a different one.