EDF Energy Hub not showing correct use of energy

SgtAWilson

Hi All,

Just wondering if others are currently having (or had) similar issue as this;

The online EDF energy hub is not recording the correct usage of energy, see photo below;

Ok, I know the time scales are slightly differing sizes, but the peaks on our actual energy monitor are exactly right, whereas the one on the online Energy Hub are no where near correct, as no one was up at 2:30 in the morning (and put the kettle on!).

Reason for being concerned is that we get free electricity from EDF on a Sunday between 8am and 4pm, so if the energy hub isnt correct, then surely we will get charged incorrectly!?

Any ideas please?

Phones4Chris

Obviously it's not possible to deduce with the scales being different, whether the rest of the day is accurate BUT a few questions for you.
Is it just that day showing strange plots? Or do you have other days that are similarly incorrect?
Is the total usage per day correct for other days? The difference for the one you are showing seems to be 0.06kWh.

With regard to your Sunday "free" usage, take meter readings at 0800 and 1600 so you know how much you used then, also check total usage for the day.
How do you get billed for a Sunday? I'm not familiar with the billing layout of this tariff. Does the tariff change rate between the start and end of the day at any time, or is it constant and just the 0800-1600 being free?

One final point, you aren't normally billed on what the Energy hub shows, there could even be hours/days etc missing. You are normally billed on the actual meter readings, or actual usage in each 30 minute time slot which somehow will be shown in detail on the bill.
If you are able to show a picture of a recent bill on this tariff making sure personal and account information/number, meter serial numbers, MPANs etc are blanked out, that might be helpful.