Skinny food co - consumer rights when product info questionable?

Grumpy_chap

EasyAs123 said:

I know it doesn't seem important, but I need to monitor the amount of fibre in my diet due to a medical condition so the number being accurate matters.  

With a medical condition that makes it important, and for money saving, it may be worth considering regular porridge oats which have less processing and less added ingredients.  You then know exactly the carbohydrates and fibres (from the porridge oats), know exactly the milk that has been added (for the protein), can add additional protein whey powder if important to you and can add natural flavourings / sweetener if desired - pure honey - rather than the various chemical and processed ingredients added to the prepared pots that were linked to.

In terms of the question, now that the corrected dietary information has been provided, I don't think there is any consumer rights with regard to the fibre content permitting a product return.
The nutritional information on the website does not state a fibre content and, for an individual for whom fibre is medically significant, it would seem reasonable to have checked this detail ahead of purchase.

At £3 for 3 pots bundle, the right to reject might well be covered here as not available:

born_again said:

Distance selling 

Exceptions

These rules do not apply to:

• goods and services worth £42 or less

Even if the total value of porridge can be added, you'd need 14 x 3-pot bundles to get above the eligibility value.

If the confidence in the product is now so low that the OP feels unable to consume the items purchased, maybe the local food bank would be able to make good use of them.

Arunmor

Ergates said:

Arunmor said:

Storm in a teacup, just eat these super sugary things and then buy proper pinhead oatmeal and make proper healthy porridge without

Whether you would choose to buy them or not is not the point.  Companies trying to confuse customer into thinking they don't have the right to return things is.

Also, someone who is currently making breakfast by pouring boiling water from a kettle into a pot and stiring it for a minute isn't going to switch to pinhead oatmeal which takes 15-20 minutes to cook.  Even rolled oats are a lot quicker.

There are enough crosses to die on and this is not one of them.  

the_lunatic_is_in_my_head

Grumpy_chap said:

At £3 for 3 pots bundle, the right to reject might well be covered here as not available:

born_again said:

Distance selling 

Exceptions

These rules do not apply to:

• goods and services worth £42 or less

Even if the total value of porridge can be added, you'd need 14 x 3-pot bundles to get above the eligibility value.

If the confidence in the product is now so low that the OP feels unable to consume the items purchased, maybe the local food bank would be able to make good use of them.

Not sure where born_again quoted that from but the “must be over £42” relates to cancelling an off-premises contract under the CCRs so doesn’t apply to cancelling an order made via a website (distance contract), nor rejecting goods under the CRA regardless of contract type  

born_again

the_lunatic_is_in_my_head said:

Grumpy_chap said:

At £3 for 3 pots bundle, the right to reject might well be covered here as not available:

born_again said:

Distance selling 

Exceptions

These rules do not apply to:

• goods and services worth £42 or less

Even if the total value of porridge can be added, you'd need 14 x 3-pot bundles to get above the eligibility value.

If the confidence in the product is now so low that the OP feels unable to consume the items purchased, maybe the local food bank would be able to make good use of them.

Not sure where born_again quoted that from but the “must be over £42” relates to cancelling an off-premises contract under the CCRs so doesn’t apply to cancelling an order made via a website (distance contract), nor rejecting goods under the CRA regardless of contract type  

Official Gov site

https://www.gov.uk/online-and-distance-selling-for-businesses

I was going to mention which link on DSR, which says foods not covered.

the_lunatic_is_in_my_head

born_again said:

the_lunatic_is_in_my_head said:

Grumpy_chap said:

At £3 for 3 pots bundle, the right to reject might well be covered here as not available:

born_again said:

Distance selling 

Exceptions

These rules do not apply to:

• goods and services worth £42 or less

Even if the total value of porridge can be added, you'd need 14 x 3-pot bundles to get above the eligibility value.

If the confidence in the product is now so low that the OP feels unable to consume the items purchased, maybe the local food bank would be able to make good use of them.

Not sure where born_again quoted that from but the “must be over £42” relates to cancelling an off-premises contract under the CCRs so doesn’t apply to cancelling an order made via a website (distance contract), nor rejecting goods under the CRA regardless of contract type  

Official Gov site

https://www.gov.uk/online-and-distance-selling-for-businesses

I was going to mention which link on DSR, which says foods not covered.

Unfortunately it's very poorly written, there are situations where the CCRs do not apply at all:

https://www.legislation.gov.uk/uksi/2013/3134/regulation/6

The exemption for food is 

for the supply of foodstuffs, beverages or other goods intended for current consumption in the household and which are supplied by a trader on frequent and regular rounds to the consumer's home, residence or workplace;

I don't believe pots of yogurt ordered online met this, it's more those companies that go round selling sandwiches to work places or perhaps a milkman.

There is then the exemptions from the right to cancel but the rest of the CCRs apply:

https://www.legislation.gov.uk/uksi/2013/3134/regulation/28

For pots of yogurt the hygiene clause if opened by customer and the supply of goods which are liable to deteriorate or expire rapidly if sold as short dated. 

PART 2 Information requirements doesn't apply but only to off-premises under £42:

https://www.legislation.gov.uk/uksi/2013/3134/regulation/7

neither does PART 3 Right to cancel

https://www.legislation.gov.uk/uksi/2013/3134/regulation/27

Ergates

Arunmor said:

Ergates said:

Arunmor said:

Storm in a teacup, just eat these super sugary things and then buy proper pinhead oatmeal and make proper healthy porridge without

Whether you would choose to buy them or not is not the point.  Companies trying to confuse customer into thinking they don't have the right to return things is.

Also, someone who is currently making breakfast by pouring boiling water from a kettle into a pot and stiring it for a minute isn't going to switch to pinhead oatmeal which takes 15-20 minutes to cook.  Even rolled oats are a lot quicker.

There are enough crosses to die on and this is not one of them.  

It's not your cross and this isn't a food or health forum, it's a consumer rights forum.

the_lunatic_is_in_my_head said:

For pots of yogurt the hygiene clause if opened by customer and the supply of goods which are liable to deteriorate or expire rapidly if sold as short dated. 

OP bought pots of porridge rather than yoghurt - the expiry date will be quite long.  Hygiene part still applies obviously.

Arunmor

Ergates said:

Arunmor said:

Ergates said:

Arunmor said:

Storm in a teacup, just eat these super sugary things and then buy proper pinhead oatmeal and make proper healthy porridge without

Whether you would choose to buy them or not is not the point.  Companies trying to confuse customer into thinking they don't have the right to return things is.

Also, someone who is currently making breakfast by pouring boiling water from a kettle into a pot and stiring it for a minute isn't going to switch to pinhead oatmeal which takes 15-20 minutes to cook.  Even rolled oats are a lot quicker.

There are enough crosses to die on and this is not one of them.  

It's not your cross and this isn't a food or health forum, it's a consumer rights forum.

All forums need a sense of proportion.  

EasyAs123

Arunmor said:

Ergates said:

Arunmor said:

Ergates said:

Arunmor said:

Storm in a teacup, just eat these super sugary things and then buy proper pinhead oatmeal and make proper healthy porridge without

Whether you would choose to buy them or not is not the point.  Companies trying to confuse customer into thinking they don't have the right to return things is.

Also, someone who is currently making breakfast by pouring boiling water from a kettle into a pot and stiring it for a minute isn't going to switch to pinhead oatmeal which takes 15-20 minutes to cook.  Even rolled oats are a lot quicker.

There are enough crosses to die on and this is not one of them.  

It's not your cross and this isn't a food or health forum, it's a consumer rights forum.

All forums need a sense of proportion.  

But apparently not a sense of appropriateness... 

Surprisingly enough, I know what best helps me manage my disability and what does not. As it happens, I do generally make oats with fruit for breakfast.

But even people with disabilities occasionally have to travel away from home, and it's both safer and more convenient for me to have something which can be stored at room temp and made in a hotel room using a kettle than it is to rely either on the hotel buffet offering or a local cafe/what might be in a nearby supermarket that morning. 

Now, if we're done feeling superior about the dietary choices of strangers? 

Thank you for those who have provided advice relevant to the topic at hand. As it seems unlikely I can return them without incurring cost or risking them refusing to refund, I'm going to donate them to the local feedbank.