Horizon Rejected Appeal

F_Horizon

Hi.

I've followed a couple of posts relating to Horizon and parking at Tesco. I copied one of the emails to send that had other members approval about not being the driver etc. This is the response I got.

Am I now stuck and have to pay or is there anything else I can do?

Dear Appellant, 

 

Parking Charge:

 

Thank you for your recent correspondence concerning the above referenced Parking Charge.

 

 Review of your Appeal

 

 The Parking Charge was issued lawfully and in full and proper accordance with the Private Parking Sector Single Code of Practice issued by the British Parking Association (the ‘BPA’).

 

There are signs located at the entrance to, and within the car park that state the terms and conditions that apply when parking. 

 

One of the terms and conditions is that vehicles must not exceed the maximum stay period allowed. As this vehicle was found to be parked longer than the maximum period allowed, a Parking Charge was correctly issued.

 

The signs throughout the car park are clear and comply fully with the BPA’s prescribed rules and regulations. When parking on private land, it is the driver’s responsibility to ensure they adhere to the terms and conditions of the car park concerned.

 

As we have not been provided with the name and a serviceable address for the driver/hirer, under Schedule 4 of the Protection of Freedoms Act 2012, we do have the right, subject to meeting the requirements of the Act, to recover from the Registered Keeper the amount that remains outstanding. We have obtained the name and address of the registered keeper of the vehicle from the DVLA for the purposes of enforcing this charge.

 

If parking cannot be made without breaching the terms and conditions of the car park, alternative parking arrangements must be sought or motorists will be issued with a Parking Charge as per the car park terms stated on the signage on site.

 

Given the above, and whilst we have considered your representations carefully, on this occasion your appeal has been rejected.

  

The Charge Amount and Methods of Payment

 

In good faith, Horizon will hold the charge at the current amount of £51.00 for a further 14 days from the date of this correspondence to allow you further time to pay.

 

Payment of the outstanding charge can be made using our 24-hour payment line: 020 8106 0789 or online at 

 

Alternatively, payment can be made via cheque made payable to Horizon Parking Ltd and posted to Horizon Parking Ltd, Finitor House, 2 Hanbury Road Chelmsford, Essex CM1 3AE

 

Additional Types of Appeal

 

You have now reached the end of our appeals procedure. Although we have rejected your appeal, the Parking On Private Land Appeals (POPLA) provides an independent appeals service. To use this service, you must appeal to POPLA within 28 days of the date of this correspondence.

 

For full instructions of how to appeal to POPLA, please visit their website at www.popla.co.uk. If you would rather progress this matter by post, please contact our Appeals Office and we will send you the necessary paperwork.

 

Your POPLA reference number is 

 

Please be advised that if you elect for independent arbitration of your case, you will be required to pay the charge at the full amount and as such will no longer qualify for payment at the reduced rate. Please also be advised that POPLA will not accept an appeal where payment is made against the Parking Charge in question.

 

We are required by law to inform you that Ombudsman Services (www.ombudsman-services.org/) provides an alternative dispute resolution service that would be competent to deal with your appeal; however , Horizon has not chosen to participate in their alternative dispute resolution service. As such, should you wish to appeal then you must do so to POPLA as explained above.

 

Yours sincerely,

Gr1pr

So plan B failed, as above, what happened to plan A. ? Plan A should have been done before trying plan B, definitely before C

After plan A has been actioned, consideration should be given to plan C, plan C was offered in their reply, your Popla appeal 

So plan A followed by plan C before the Popla deadline date 

Coupon-mad

Obviously you just do a POPLA appeal copying a recent Horizon one pointing out the error in the 28 day period on the back of the NTK.

As seen in other Horizon threads last month.