Can I get a full refund from JustAnswer.com? They say no :-(

Alderbank

DullGreyGuy said:

s@sha said:

Hi there,
So back in September I paid £5 to ask a legal question on JustAnswer.com. I'm usually pretty astute at checking what I'm actually getting, so I was surprised to find that I have since been charged two monthly charges of £50 for a 'membership' that I never wanted and didn't know I had signed up for. I don't recall seeing any info about the £5 charge being a trial, or about membership. I thought it was a one-off payment to ask a question.
Anyway, I've just contacted JustAnswer by phone, they say they will only refund the latest £50 charge. Something to do with the first £50 being outside a 15 day limit, or something? Sorry it's vague but the line was very poor and the lady had a very weird accent, both of which meant I could barely understand her.
So, basically, are they allowed to refuse a full refund? If so, is there any point in trying to get the other £50 back? I've emailed explaining the situation, but had a reply back that just regurgitates what she said. Doesn't even look like a human even read it, it came back within 5 minutes.

It's a US company and terms are subject to Idaho law. The US has much lower level of consumer protection and rights which in part explains why things are often cheaper there than here. 

It is indeed a US company.

However their T&Cs say:

18. Applicable Law

These Terms and our services will be governed by and construed in accordance with the law of the country where you live.

You may bring legal proceedings before the competent court of the country where you live or the competent court where JustAnswer is based, which is San Francisco, California. If we wish to enforce any rights against you, we will do so before the competent court of the country where you live.

https://www.justanswer.co.uk/info/terms-of-service

Today's new poster said:
I threatened to pursue legally under this and have now been promised full £200 refund, hopefully back to my credit card next week. If I don't update here, I WON.

@Keep_it_in_the_family - no, please come back and update us if you WIN, so that you can give us some more details.  

We can assume that if you don't come back you didn't get that promised 100% refund