Can I get a full refund from JustAnswer.com? They say no :-(

Alderbank

DullGreyGuy said:

s@sha said:

Hi there,
So back in September I paid £5 to ask a legal question on JustAnswer.com. I'm usually pretty astute at checking what I'm actually getting, so I was surprised to find that I have since been charged two monthly charges of £50 for a 'membership' that I never wanted and didn't know I had signed up for. I don't recall seeing any info about the £5 charge being a trial, or about membership. I thought it was a one-off payment to ask a question.
Anyway, I've just contacted JustAnswer by phone, they say they will only refund the latest £50 charge. Something to do with the first £50 being outside a 15 day limit, or something? Sorry it's vague but the line was very poor and the lady had a very weird accent, both of which meant I could barely understand her.
So, basically, are they allowed to refuse a full refund? If so, is there any point in trying to get the other £50 back? I've emailed explaining the situation, but had a reply back that just regurgitates what she said. Doesn't even look like a human even read it, it came back within 5 minutes.

It's a US company and terms are subject to Idaho law. The US has much lower level of consumer protection and rights which in part explains why things are often cheaper there than here. 

It is indeed a US company.

However their T&Cs say:

18. Applicable Law

These Terms and our services will be governed by and construed in accordance with the law of the country where you live.

You may bring legal proceedings before the competent court of the country where you live or the competent court where JustAnswer is based, which is San Francisco, California. If we wish to enforce any rights against you, we will do so before the competent court of the country where you live.

https://www.justanswer.co.uk/info/terms-of-service

Today's new poster said:
I threatened to pursue legally under this and have now been promised full £200 refund, hopefully back to my credit card next week. If I don't update here, I WON.

@Keep_it_in_the_family - no, please come back and update us if you WIN, so that you can give us some more details.  

We can assume that if you don't come back you didn't get that promised 100% refund

petchar

I have just had the same problem with justanswer .    how do i cancel when i cant log in , i never logged on in the first place 

sheramber

petchar said:

I have just had the same problem with justanswer .    how do i cancel when i cant log in , i never logged on in the first place 

How have they got your details if you didn’t log on?

born_again

petchar said:

I have just had the same problem with justanswer .    how do i cancel when i cant log in , i never logged on in the first place 

You must have provided some details, or how do they charge you for the answer you get.
Check your emails (spam/junk) is a good place to start.

whitevanandy

Not sure if they’ve changed fees but I’m still wary. This is a message I got which seems ok:

Below is a secure form to join JustAnswer for £1 (fully-refundable). I'll tell the Software Technician about your situation and then connect you two

But the form says:

By clicking “Confirm now,” I agree to the T&C’s to be charged the one-time join fee above, and a £39 monthly membership fee today and each month until I cancel. I can cancel via My Account to avoid future charges.

To me, that means I pay £39 for a month, and I can cancel but not get the £39 back because my first month will have already begun.
I think I’ll pass

born_again

https://forums.moneysavingexpert.com/discussion/comment/81952699#Comment_81952699

Old thread, but just typing your question into google will get often get the same answer…