Argos post-sales service & knowingly selling a product with an incorrect specification.

FlorayG

What was the original problem with the chat line that made you feel you needed to escalate? There shouldn't be any problems in returning an item within the 30 day limit

[Deleted User]

FlorayG said:

What was the original problem with the chat line that made you feel you needed to escalate? There shouldn't be any problems in returning an item within the 30 day limit

An order fulfilled via distributor directly arrived damaged and a product that my Son bought isn't the correct specification. Followed what Argos suggested and contacted them via DM and Messenger. Wanted the Argos Executive Office to be aware of the anomalies on the latter product listing mostly so that they would correct this. Asked whether allowed to take the damaged product back to store and was told the distributors only can deal with a collection. A week later and no communication has been received despite chasing up the collection. Thank you for everyone's help on here. Kind Regards.

eskbanker

[Deleted User] said:

An order fulfilled via distributor directly arrived damaged and a product that my Son bought isn't the correct specification.

It would probably have been better to treat these as two entirely separate and unrelated matters - the first is (or at least should be) a simple routine transactional issue that they'll resolve thousands of times a week, but the second is a more complex one requiring attention from a different team, to see if they agree with your assertion.