EDF Shady Behaviour Help?

Redfoo1900

Hi, 

I have recently logged onto my edf account and there was a gas bill from 03/10 to 03/11 for 591.4400 kWh @ £42.43.
When I checked my meter readings the reading on the 03/10 was 8 and on 3/11 was 57.

I worked out I used 48m^3 of gas which works out as 540 kWh, when I rang and told them they said their system was right, then he went away, came back and said it was still right. I went through the industry calculation with him and then he said that he was opening and closing a complaint, refunding £22 which was what my account was in debit by and sending me a statement through the post explaining my account.

He would not give me any other details, but I feel this is underhand behaviour and doesn't explain anything. I feel like I want to leave now as I do not trust them but I will have to pay exit fees to do so. 

double_dutchy

57 minus 8 = 49 not 48, but yes, agreed 591.4 sounds a little high.

Does the bill show the meter readings EDF are using?

What calorific value are you assuming? Does EDF agree?

Ayr_Rage

Looking at my bill, the smart meter gas readings are recorded to 4 decimal places which could make a considerable difference to your calculations if you have rounded the figures you are using.

Redfoo1900

Sorry, yes I meant 49. Yes, the bill shows start reading of 8 and end reading of 57. I used the calorific value on the previous bill (49 × 1.02264 × 39.5† ÷ 3.6 = 549.81

born_again

Sounds like rep has just decided that it is not worth arguing over £22 & given you a gesture of good will to go away.🤷‍♀️ Hence the opening & closing of the complaint.

Redfoo1900

I understand that but how are they calculating it wrong. If I had not of noticed, they would have charged me the wrong amount.

Gerry1

Would it not be better to see whether the statement explains everything to your satisfaction?

It seems a bit premature to accuse them of shady and underhand behaviour before you've had a chance to read what they have to say.

Swipe

Sounds just like a bog standard seasonal estimate that would have resolved itself the next time meter readings were formally submitted.