Tomato Energy - No data, no bills

lohr500

Grahamnoelbutler said:

I signed up with Tomato on 1st January. As I’m not seeing any usage data I’ve asked on a couple of occasions what’s happening.

I’ve learned today that they have a problem remotely accessing my meter (a new one) and are not receiving data. It could be weeks or months before they have a fix (her words). 

I’ve been assured that none of the usage data will be lost and that there’ll be a discount applied to bills in recognition of the inconvenience.

Can’t say I’m impressed as no issues were mentioned when I joined. 

I’ve cancelled my DD so that payment will not be automatic. If they fix the issue - then I’ll reinstate it.

Are you using the free Bright App on a mobile and if so, is your usage being shown on it?
With Bright you can set up a custom tariff to match your TE unit cost times an standing charge and then get a pretty good indication of what your daily/weekly/monthly costs should be. 

The only concern I would have over TE's promise of discounts and the lost data is what happens if they go out of business before resolving the issue? Do those promises count for anything in the hands of the Receiver?
Is there anything in your specific TE contract that references what happens if they can't get the half hourly data?
I would want to be sure that there is no mention of defaulting the billing to their standard rate if the meter data cannot be accessed.