Too heavy to return to store for refund, they refuse to collect, rights please.

the_lunatic_is_in_my_head

A_Geordie said:

As for the doorstep deliveries, my local postman and other couriers do actually ask my name before they hand it over. Doesn't inconvenience me but that is the formal way to go in order to comply with the CRA. 

That requires one to be truthful.

The system where you have to give a code is along these lines, there's age verification services, (slightly aside) eBay has a system where you scan a QR code when collecting something you've purchased, with technology now there is probably a lot that could be done but it's simply cheaper for businesses to do it the way it's done now and with most customers not pressing matters for a small amount I guess that suits businesses as well.