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M&S Refunds via Post Office.
kym117
Posts: 1 Newbie
Hi I recently made an order from M&S, the order was for 3 items and I kept one, returned one as not suitable and returned one as damaged on arrival. I returned via Royal Mail using their returns system. I have now recieved an email telling me I have been refunded for one item (damaged skirt) but they have not recieved other item even although it was secure in the bag with the other item and I enclosed a slip of paper about both items. I called this morning to be told they MAY process them separately even although in the same parcel and to call back in 5 days...is this normal??
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Whether it's normal or not, it is reasonable. Give them a call in five days and see what they say.kym117 said:Hi I recently made an order from M&S, the order was for 3 items and I kept one, returned one as not suitable and returned one as damaged on arrival. I returned via Royal Mail using their returns system. I have now recieved an email telling me I have been refunded for one item (damaged skirt) but they have not recieved other item even although it was secure in the bag with the other item and I enclosed a slip of paper about both items. I called this morning to be told they MAY process them separately even although in the same parcel and to call back in 5 days...is this normal??0 -
Was the original 3 separate orders or lumped as one?Life in the slow lane0
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