M&S Refunds via Post Office.

kym117

Hi I recently made an order from M&S, the order was for 3 items and I kept one, returned one as not suitable and returned one as damaged on arrival. I returned via Royal Mail using their returns system. I have now recieved an email telling me I have been refunded for one item (damaged skirt) but they have not recieved other item even although it was secure in the bag with the other item and I enclosed a slip of paper about both items. I called this morning to be told they MAY process them separately even although in the same parcel and to call back in 5 days...is this normal?? 

Aylesbury_Duck

kym117 said:

Hi I recently made an order from M&S, the order was for 3 items and I kept one, returned one as not suitable and returned one as damaged on arrival. I returned via Royal Mail using their returns system. I have now recieved an email telling me I have been refunded for one item (damaged skirt) but they have not recieved other item even although it was secure in the bag with the other item and I enclosed a slip of paper about both items. I called this morning to be told they MAY process them separately even although in the same parcel and to call back in 5 days...is this normal?? 

Whether it's normal or not, it is reasonable.  Give them a call in five days and see what they say.

born_again

Was the original 3 separate orders or lumped as one?