laptop issues

afc_dan

If I have had continuous issues with my laptop and have had it for less then a year, can I get currys to swap it?

MattMattMattUK

afc_dan said:

If I have had continuous issues with my laptop and have had it for less then a year, can I get currys to swap it?

That would probably depend on what the issues are and if you have had it for more than six months.

Neil_Jones

afc_dan said:

If I have had continuous issues with my laptop and have had it for less then a year, can I get currys to swap it?

Depends what you mean by "continuous issues".

If the issues are software related and there is no hardware issue, that's not covered.

If the issues are hardware related but they're being caused by the user (such as if you leave your laptop on the bed, block all the vents up, it overheats and then you wonder why it overheats), then that's not covered either.

https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/ determines where you go frmo here.

"If something's faulty – in other words it breaks the SAD FART rules – returning it speedily is crucial.

• Within 30 days.

  You can usually still get a full refund due to what's called your 'short-term right to reject'. After that only expect exchange, repair or part-refund.

• Within six months.

  The shop must prove goods weren't faulty when they sold them – after that, you must prove they were."

So the question is:  Is it older than six months?

pendragon_arther

Also, what are the issues?