Flooring damage

GT60

Hi
I had a new bedroom a week ago and when the floor protection was removed it left glue on the lino.
There is also some snagging to fix.

I have sent everything in an e mail and also spoken the tradesman and  they will get back to me when he can make some free time and will call me next week. Hmmm

What would my steps be if they don't call or do the work next week as the flooring is only a few months old?
Do i have to send a CAB template letter setting everything out and then waiting even longer or can I order new flooring and get  somebody to fix all the snagging down the court route to recover costs?
They are a sole tradesman and everything was paid via a bank transfer after the work was completed but to the persons personal account.
The email "invoice" was just that an email with a business name and their name and private address.
If sending a letter or applying to court do I send it addressed to the name of the person I made the payment to or their company name which I didn't know until the email plus when setting up the transfer details it wouldn't accept the company name for the bank account transfer only the persons name.
I thought I could clean the flooring but after a day of using solvents it didn't work.
Thanks 

MattMattMattUK

GT60 said:

Hi
I had a new bedroom a week ago and when the floor protection was removed it left glue on the lino.
There is also some snagging to fix.

I have sent everything in an e mail and also spoken the tradesman and  they will get back to me when he can make some free time and will call me next week. Hmmm

What would my steps be if they don't call or do the work next week as the flooring is only a few months old?
Do i have to send a CAB template letter setting everything out and then waiting even longer or can I order new flooring and get  somebody to fix all the snagging down the court route to recover costs?
They are a sole tradesman and everything was paid via a bank transfer after the work was completed but to the persons personal account.
The email "invoice" was just that an email with a business name and their name and private address.
If sending a letter or applying to court do I send it addressed to the name of the person I made the payment to or their company name which I didn't know until the email plus when setting up the transfer details it wouldn't accept the company name for the bank account transfer only the persons name.
I thought I could clean the flooring but after a day of using solvents it didn't work.
Thanks 

Why are you so keen to jump the gun and threaten legal action?

Whether the cleaning works would depend on what you used.

user1977

GT60 said:

They are a sole tradesman and everything was paid via a bank transfer after the work was completed but to the persons personal account.
The email "invoice" was just that an email with a business name and their name and private address.
If sending a letter or applying to court do I send it addressed to the name of the person I made the payment to or their company name which I didn't know until the email plus when setting up the transfer details it wouldn't accept the company name for the bank account transfer only the persons name.

If they're a sole trader then there is no "company" - you sue them in their own name, at their own address.