PC World

hellies

I'm looking for some advice please!

Purchased an ex-display Philips laptop in October from PC World. Over Christmas it has developed a problem with the hard drive, when I switch it on it says 'Hard Drive Failure' and wont go past that screen. I do not have the original receipt (So annoyed with myself!) or an extended warranty, but MIL says that they should have purchase date etc on their system anyway.

I took it back to PC World yesterday and asked at the 'Tech Guys' counter what could be the cause of the problem, fault, virus etc. The girl behind the counter didn't know anything about computers, didn't know what could have caused the problem, how it could be fixed, whether they would do it for me under manufacturers guarantee, she didnt even really know what a hard drive does, she was useless. Then she went away and came back and said they can install a new hard drive which would cost £45 + £30 installation fee + £100 to save our documents and photos etc. Reluctantly I agreed, as I was getting fed up of having no internet access and was missing you guys :rotfl: :rotfl: :rotfl: but then she didnt know what hard drive we needed and said there was no one else who could help... even though there was 3 other 'Tech Guys' sitting in the repairs area chatting behind her! She just said I would have to speak to Philips directly.

Took PC home before I lost my rag and made a scene in front of everyone, I was so angry about the broken laptop, her attitude and her lack of knowledge, and of course that I paid over £300 for a laptop thats lasted 3 months!!!!

Does anyone know where I stand legally, without my receipt and with it being an ex-display laptop?

superscaper

Depends on the conditions of sale to some extent, i.e. did you waive any rights by accepting the display model for a discount? and you really do need a proof of purchase even for manufacturer warranty. How did you pay? Even a credit card statement may be good enough as proof of purchase. It's the seller's responsibility to fix faults that develop. I don't know why you restrained yourself in the shop, the best thing would have been to make a scene IMHO.

hellies

I payed by debit card so could I use a bank statement as proof of purchase, although this would not confirm what i bought, but just that it was something from PC world?

pulliptears

Transaction will definately be on the system. Sis in law bought her hubby a satnav a while go that died. he took it back to PC world and the SA informed him that his wife had also bought a DVD player!! (his xmas present)

She was not happy...

Iamthesmartestmanalive

a lot of warranties dont cover hard drive failure were its due to viruses and software issues so I dont think PC world were necessary unreasonable

Also over xmas shops will have less skilled staff in

I think you went OTT and should have maybe given them at least 1 other chance once things were a bit more normal in terms of staffing

superscaper

Iamthesmartestmanalive wrote: »

a lot of warranties dont cover hard drive failure were its due to viruses and software issues so I dont think PC world were necessary unreasonable

Also over xmas shops will have less skilled staff in

I think you went OTT and should have maybe given them at least 1 other chance once things were a bit more normal in terms of staffing

Doesn't matter about the warranty as this is a simple SOGA case. And at this early stage it is down to PC World to prove it's a software problem and not a hardware fault (which it sounds like it is to me).