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Beware of Currys. You can't change your mind once you open the box


Next time I buy a TV I am going to go elsewhere... Argos lets you return stuff and so does Amazon. Not sure about other outlets, but I bet they do.
Also, prices are a bit random... that TV I bought was supposed to have been heavily discounted, but now, less than 10 days later, I see it at £50 less, and no mention of those earlier discounts. That meant that I paid full price. They do have a price match policy, but it lasts 7 days.
In my case, after complaining, they offered to take my TV back, so I am going along with it as I didn't particularly like it anyway...
Comments
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This is pretty common, and one of the reasons I only buy online. The distance seller act has your back.0
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If you purchased from one of Currys' stores you have no right to return it if you simply didn't like it. Some places allow returns on the basis of change of mind, others don't. Nowhere has to allow purchases to be returned on that basis. Many vendors of electronic items will not refund once the security tag has been broken.The rules are different if the purchase is made online.Prices can and do change. To the best of my knowledge there is no requirement on a retailer to mention previous reductions when reducing a price further. That does not mean you paid the full price.0
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Grenage said:This is pretty common, and one of the reasons I only buy online. The distance seller act has your back.
Bottom line, always read the return policy before making a purchase...0 -
TELLIT01 said:Prices can and do change. To the best of my knowledge there is no requirement on a retailer to mention previous reductions when reducing a price further. That does not mean you paid the full price.
Now it is advertised as costing what I paid for it, minus a (further) discount. So, what is the base price?0 -
Andrea15 said:
Next time I buy a TV I am going to go elsewhere... Argos lets you return stuff and so does Amazon. Not sure about other outlets, but I bet they do.
One of the main deciders may be whether it is classed as an online purchase or an instore one. Amazon will be online (although that in turn can lead to the issues we sometimes see here for expensive electronic items if what you get delivered isn't what you ordered ) but I think argos may argue that msot pruchases are of the 'click and collect' variety rather than online ?1 -
p00hsticks said:I'm not so sure about Argos - I think we've had posts on here about them refusing to accept things like phones, laptops etc if the security seal has been broken unless they are faulty.
One of the main deciders may be whether it is classed as an online purchase or an instore one. Amazon will be online (although that in turn can lead to the issues we sometimes see here for expensive electronic items if what you get delivered isn't what you ordered ) but I think argos may argue that msot pruchases are of the 'click and collect' variety rather than online ?Not sure what a "security seal" is, but my TV had only sellotape on the box. I don't remember any particular security feature I had to bypass.If you’ve changed your mind
If you've changed your mind and need to return an item, you have 30 days from the date of collection or from the date of delivery to return your item(s).
Your item needs to be:
- Unused, in a re-saleable condition, with all original components.
- In its original packaging (with the tags if applicable).
- If the item has security seals, these must be unbroken and intact.
- This does not affect your statutory rights.
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Ah, this is Currys policy:So, the moral is, do NOT buy in store for any reason whatsoever.
Changed your mind?
If you purchased online, you can return your item within 30 days even if you have opened it for inspection. To obtain a full refund, it must be returned as new and in a resaleable condition. This means you must not use it, you should keep it in the original packaging and return it complete with all accessories.
Most online returns are accepted in stores as long as the item meets these conditions. Use our handy returns journey guide to help you find the quickest way to return your item.
If you purchased in store, you can return your item within 30 days in its unopened and sealed packaging along with proof of purchase (excludes connected products with airtime, such as a mobile phone, sim contract or broadband connection*).
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Andrea15 said:Ah, this is Currys policy:So, the moral is, do NOT buy in store for any reason whatsoever.
Changed your mind?
If you purchased online, you can return your item within 30 days even if you have opened it for inspection. To obtain a full refund, it must be returned as new and in a resaleable condition. This means you must not use it, you should keep it in the original packaging and return it complete with all accessories.
Most online returns are accepted in stores as long as the item meets these conditions. Use our handy returns journey guide to help you find the quickest way to return your item.
If you purchased in store, you can return your item within 30 days in its unopened and sealed packaging along with proof of purchase (excludes connected products with airtime, such as a mobile phone, sim contract or broadband connection*).
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Andy_L said:Andrea15 said:Ah, this is Currys policy:So, the moral is, do NOT buy in store for any reason whatsoever.
Changed your mind?
If you purchased online, you can return your item within 30 days even if you have opened it for inspection. To obtain a full refund, it must be returned as new and in a resaleable condition. This means you must not use it, you should keep it in the original packaging and return it complete with all accessories.
Most online returns are accepted in stores as long as the item meets these conditions. Use our handy returns journey guide to help you find the quickest way to return your item.
If you purchased in store, you can return your item within 30 days in its unopened and sealed packaging along with proof of purchase (excludes connected products with airtime, such as a mobile phone, sim contract or broadband connection*).
Even better, you go in store, have a play and buy it online.0 -
Andrea15 said:Andy_L said:Andrea15 said:Ah, this is Currys policy:So, the moral is, do NOT buy in store for any reason whatsoever.
Changed your mind?
If you purchased online, you can return your item within 30 days even if you have opened it for inspection. To obtain a full refund, it must be returned as new and in a resaleable condition. This means you must not use it, you should keep it in the original packaging and return it complete with all accessories.
Most online returns are accepted in stores as long as the item meets these conditions. Use our handy returns journey guide to help you find the quickest way to return your item.
If you purchased in store, you can return your item within 30 days in its unopened and sealed packaging along with proof of purchase (excludes connected products with airtime, such as a mobile phone, sim contract or broadband connection*).
Even better, you go in store, have a play and buy it online.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
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