We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Beware of Currys. You can't change your mind once you open the box

Options
As I have just discovered, if you buy a TV (or anything else, I believe) and you have opened the box Currys doesn't let you return it. You are stuck with it unless faulty.
Next time I buy a TV I am going to go elsewhere... Argos lets you return stuff and so does Amazon. Not sure about other outlets, but I bet they do.

Also, prices are a bit random... that TV I bought was supposed to have been heavily discounted, but now, less than 10 days later, I see it at £50 less, and no mention of those earlier discounts. That meant that I paid full price. They do have a price match policy, but it lasts 7 days.

In my case, after complaining, they offered to take my TV back, so I am going along with it as I didn't particularly like it anyway...
«13

Comments

  • Grenage
    Grenage Posts: 3,192 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    This is pretty common, and one of the reasons I only buy online.  The distance seller act has your back.
  • TELLIT01
    TELLIT01 Posts: 17,958 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper PPI Party Pooper
    If you purchased from one of Currys' stores you have no right to return it if you simply didn't like it.   Some places allow returns on the basis of change of mind, others don't.  Nowhere has to allow purchases to be returned on that basis.  Many vendors of electronic items will not refund once the security tag has been broken.
    The rules are different if the purchase is made online.
    Prices can and do change.  To the best of my knowledge there is no requirement on a retailer to mention previous reductions when reducing a price further.  That does not mean you paid the full price.
  • Andrea15
    Andrea15 Posts: 311 Forumite
    Ninth Anniversary 100 Posts Name Dropper
    Grenage said:
    This is pretty common, and one of the reasons I only buy online.  The distance seller act has your back.
    I bought it online as well, but they weren't allowing me to return it (although in the end they did). I was not aware of their caveat and when I was in the store I collected it i did point out that no wonder people shop on Amazon.
    Bottom line, always read the return policy before making a purchase...
  • Andrea15
    Andrea15 Posts: 311 Forumite
    Ninth Anniversary 100 Posts Name Dropper
    TELLIT01 said:

    Prices can and do change.  To the best of my knowledge there is no requirement on a retailer to mention previous reductions when reducing a price further.  That does not mean you paid the full price.

    Perhaps so, but I still feel conned. When I bought it it was discounted by X, plus an extra discount ot Y. It would be foolish of me not to say that I had been swayed by the advertised discount when making my purchase.
    Now it is advertised as costing what I paid for it, minus a (further) discount. So, what is the base price?
  • p00hsticks
    p00hsticks Posts: 14,413 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Andrea15 said:

    Next time I buy a TV I am going to go elsewhere... Argos lets you return stuff and so does Amazon. Not sure about other outlets, but I bet they do.

    I'm not so sure about Argos - I think we've had posts on here about them refusing to accept things like phones, laptops etc if the security seal has been broken unless they are faulty. 

    One of the main deciders may be whether it is classed as an online purchase or an instore one. Amazon will be online (although that in turn can lead to the issues we sometimes see here for expensive electronic items if what you get delivered isn't what you ordered ) but I think argos may argue that msot pruchases are of the 'click and collect' variety rather than online ?
  • Andrea15
    Andrea15 Posts: 311 Forumite
    Ninth Anniversary 100 Posts Name Dropper
    I'm not so sure about Argos - I think we've had posts on here about them refusing to accept things like phones, laptops etc if the security seal has been broken unless they are faulty. 

    One of the main deciders may be whether it is classed as an online purchase or an instore one. Amazon will be online (although that in turn can lead to the issues we sometimes see here for expensive electronic items if what you get delivered isn't what you ordered ) but I think argos may argue that msot pruchases are of the 'click and collect' variety rather than online ?
    Don't know... but this is what the argos website says

    If you’ve changed your mind

    If you've changed your mind and need to return an item, you have 30 days from the date of collection or from the date of delivery to return your item(s).

    Your item needs to be:

    • Unused, in a re-saleable condition, with all original components.
    • In its original packaging (with the tags if applicable).
    • If the item has security seals, these must be unbroken and intact.
    • This does not affect your statutory rights.
    Not sure what a "security seal" is, but my TV had only sellotape on the box. I don't remember any particular security feature I had to bypass.
  • Andrea15
    Andrea15 Posts: 311 Forumite
    Ninth Anniversary 100 Posts Name Dropper
    Ah, this is Currys policy:

    Changed your mind?

    If you purchased online, you can return your item within 30 days even if you have opened it for inspection. To obtain a full refund, it must be returned as new and in a resaleable condition. This means you must not use it, you should keep it in the original packaging and return it complete with all accessories.

    Most online returns are accepted in stores as long as the item meets these conditions. Use our handy returns journey guide to help you find the quickest way to return your item.

    If you purchased in store, you can return your item within 30 days in its unopened and sealed packaging along with proof of purchase (excludes connected products with airtime, such as a mobile phone, sim contract or broadband connection*).

    So, the moral is, do NOT buy in store for any reason whatsoever.
  • Andy_L
    Andy_L Posts: 13,017 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Andrea15 said:
    Ah, this is Currys policy:

    Changed your mind?

    If you purchased online, you can return your item within 30 days even if you have opened it for inspection. To obtain a full refund, it must be returned as new and in a resaleable condition. This means you must not use it, you should keep it in the original packaging and return it complete with all accessories.

    Most online returns are accepted in stores as long as the item meets these conditions. Use our handy returns journey guide to help you find the quickest way to return your item.

    If you purchased in store, you can return your item within 30 days in its unopened and sealed packaging along with proof of purchase (excludes connected products with airtime, such as a mobile phone, sim contract or broadband connection*).

    So, the moral is, do NOT buy in store for any reason whatsoever.
    unless you want to see it plugged in & working & have a play with it before buying it 
  • Andrea15
    Andrea15 Posts: 311 Forumite
    Ninth Anniversary 100 Posts Name Dropper
    Andy_L said:
    Andrea15 said:
    Ah, this is Currys policy:

    Changed your mind?

    If you purchased online, you can return your item within 30 days even if you have opened it for inspection. To obtain a full refund, it must be returned as new and in a resaleable condition. This means you must not use it, you should keep it in the original packaging and return it complete with all accessories.

    Most online returns are accepted in stores as long as the item meets these conditions. Use our handy returns journey guide to help you find the quickest way to return your item.

    If you purchased in store, you can return your item within 30 days in its unopened and sealed packaging along with proof of purchase (excludes connected products with airtime, such as a mobile phone, sim contract or broadband connection*).

    So, the moral is, do NOT buy in store for any reason whatsoever.
    unless you want to see it plugged in & working & have a play with it before buying it 
    Quite.
    Even better, you go in store, have a play and buy it online.
  • Brie
    Brie Posts: 14,593 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Andrea15 said:
    Andy_L said:
    Andrea15 said:
    Ah, this is Currys policy:

    Changed your mind?

    If you purchased online, you can return your item within 30 days even if you have opened it for inspection. To obtain a full refund, it must be returned as new and in a resaleable condition. This means you must not use it, you should keep it in the original packaging and return it complete with all accessories.

    Most online returns are accepted in stores as long as the item meets these conditions. Use our handy returns journey guide to help you find the quickest way to return your item.

    If you purchased in store, you can return your item within 30 days in its unopened and sealed packaging along with proof of purchase (excludes connected products with airtime, such as a mobile phone, sim contract or broadband connection*).

    So, the moral is, do NOT buy in store for any reason whatsoever.
    unless you want to see it plugged in & working & have a play with it before buying it 
    Quite.
    Even better, you go in store, have a play and buy it online.
    Except that Currys don't always let you do that.  I was looking to buy a tablet and thought that Currys might have the one I wanted.  So I went to the store after checking they had them in stock.  When I got there what they had was a picture of the tablet and a bunch of sealed boxes.  I asked that one be opened so I could see the product.  I was handed the box and told to take it to the till to pay for it before opening.  I asked if I could then return it if it wasn't what I wanted.  No, because I would have opened the box.  So I asked the person serving me to open it.  No, I'd have to buy it first.  And around in circles.  And it turned out the box she was handing me wasn't even the one I had asked about, just some other random item.  
    I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards.  If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.

    Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board:  https://lemonfool.co.uk/financecalculators/soa.php

    Check your state pension on: Check your State Pension forecast - GOV.UK

    "Never retract, never explain, never apologise; get things done and let them howl.”  Nellie McClung
    ⭐️🏅😇
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.