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Hotels.com assistance????

Chazbosh
Chazbosh Posts: 5 Forumite
Part of the Furniture Combo Breaker
in Consumer rights
Good evening,

I had my AMEX bank details scammed and then my hotels.com site taken over by someone else. Whilst on there, they cancelled 2 non-refundable bookings I had made. I have subsequently contacted the hotels and they have no more spaces left!
I have tried to contact hotels.com via their chat system and keep getting fobbed off continually. I just keep getting told another team are looking into it and they will get back to me.....they never do!
Any thoughts on taking this forward????

Thanks in advance

Comments

  • Brie
    Brie Posts: 16,320 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    can your travel insurance help?
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  • born_again
    born_again Posts: 22,927 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    Chazbosh said:
    Good evening,

    I had my AMEX bank details scammed and then my hotels.com site taken over by someone else. Whilst on there, they cancelled 2 non-refundable bookings I had made. I have subsequently contacted the hotels and they have no more spaces left!
    I have tried to contact hotels.com via their chat system and keep getting fobbed off continually. I just keep getting told another team are looking into it and they will get back to me.....they never do!
    Any thoughts on taking this forward????

    Thanks in advance
    Can you expand on Amex?
    & how this links to Hotels.com?

    Life in the slow lane
  • sheramber
    sheramber Posts: 24,092 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    If your  Amex account was hacked how are Hotels.com liable for anything?

    What have they die wrong?
  • DullGreyGuy
    DullGreyGuy Posts: 18,613 Forumite
    10,000 Posts Second Anniversary Name Dropper
    Chazbosh said:
    Good evening,

    I had my AMEX bank details scammed and then my hotels.com site taken over by someone else. Whilst on there, they cancelled 2 non-refundable bookings I had made. I have subsequently contacted the hotels and they have no more spaces left!
    I have tried to contact hotels.com via their chat system and keep getting fobbed off continually. I just keep getting told another team are looking into it and they will get back to me.....they never do!
    Any thoughts on taking this forward????
    That sounds something more vindictive than a scam as there is nothing in it for them to cancel your hotel bookings unless you claim its the owners of the hotel that have done it?

    Brie said:
    can your travel insurance help?
    It's certainly not an insured peril, maybe if you are lucky and find someone curious enough they may do something out of curiosity but it won't payout on the hotels. 
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