Garage door replacement - am I being too hasty?

jonnydeppiwish!

Afternoon all

So the long story short is:

28th May, paid deposit for new garage door.

202nd Jul door fitted but too big so doesn’t open fully. 2 roof struts halved in depth so far. Fitter apologies and says they’ll order a new door. Old door already cut up, so wrong new door left fitted. Told 6 weeks for a new one to arrive.

28th September, emailed fitter - response wa sit woul be fitted week 14th Oct.

29th October, still no new door so have requested a refund of deposit (£600).

5 months since initial order and not had a response from fitter yet. Am I being too hasty to request a charge back from CC next week?

Thanks in advance 

redped

So they've left the wrong door fitted as a temporary measure, and you're effectively looking for your money back?  In that case, if you get a refund then they'll want to take their "temporary" door back, leaving you with a lovely big hole at the front of your garage.

Doesn't sound like you've thought this one through ...

MysteryMe

How did you find these cowboys? 

jonnydeppiwish!

redped said:

So they've left the wrong door fitted as a temporary measure, and you're effectively looking for your money back?  In that case, if you get a refund then they'll want to take their "temporary" door back, leaving you with a lovely big hole at the front of your garage.

Doesn't sound like you've thought this one through ...

No, they can put back the old door