We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Payment dispute
gadget88
Posts: 618 Forumite
I bought a gift card and website crashed payment came off. The terms said usually it bounces back however it’s cleared by chase account and I had to raise a dispute. Company called Eneba and they are ignoring emails me. Surely they have to either A provide the gift card or refund. My account only shows the purchase I retried in two parts incase the website froze. They took a payment over over £200 will I get this back?
0
Comments
-
Start the chargeback process with Chase for non receipt.gadget88 said:I bought a gift card and website crashed payment came off. The terms said usually it bounces back however it’s cleared by chase account and I had to raise a dispute. Company called Eneba and they are ignoring emails me. Surely they have to either A provide the gift card or refund. My account only shows the purchase I retried in two parts incase the website froze. They took a payment over over £200 will I get this back?Life in the slow lane1 -
I uploaded proof but the company still ignoring emails. I had issue with RBS I was paid back within a few days. Are chase equally as good with stuff like this?0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 259.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards