Arnold Clark Faulty Car

Ange123445 · 29 October 2024 at 10:51AM

I purchased my car last July. By the November a fault occurred. The fault persisted for over a year, with the car being sent to the garage 5 times to fix. Each time I was told it was something different that was causing the same issue. After 5 attempts at fixing the issue it's still happening. I've lost all faith in the car and asked to get a replacement with they have done. The problem is I put £3,500 ,deposit down for the first car which I have now lost. The car also depreciated by £1.500 which they did match. However where do I stand on all the money I put in the first car? If the car was working properly I wouldn't of had to send it back. Arnold Clark are arguing that I have autocare so that means that they can still fix it rather than replace. But they have had over a year to do this. I've also lost money on the autocare as they wouldn't transfer the year I have already paid for. I'm now starting over again with a new car but feel I shouldn't be out of pocket due to them not knowing what was wrong with the car they sold me in the first place !!