Can't get Experian statutory report!

housebuyer143

I have been going in circles with Experian since 9th October now. I requested it and I got a PIN in the post that didn't work, so then I ordered it via the post, which 10 days later, hasn't arrived as stated and another pin has come in the post... Which doesn't work!!

What do I do now as I just go around and around.

MattMattMattUK

housebuyer143 said:

I have been going in circles with Experian since 9th October now. I requested it and I got a PIN in the post that didn't work, so then I ordered it via the post, which 10 days later, hasn't arrived as stated and another pin has come in the post... Which doesn't work!!

What do I do now as I just go around and around.

When you say "Doesn't work", what do you mean? Have you called their helpline and asked?

housebuyer143

MattMattMattUK said:

housebuyer143 said:

I have been going in circles with Experian since 9th October now. I requested it and I got a PIN in the post that didn't work, so then I ordered it via the post, which 10 days later, hasn't arrived as stated and another pin has come in the post... Which doesn't work!!

What do I do now as I just go around and around.

When you say "Doesn't work", what do you mean? Have you called their helpline and asked?

I get the pin and it says it's incorrect, each time and they make you wait up to 10 days to get it in the post. There is no one to call, as in they won't speak to you unless you have a paid account, so I email and wait 3 days for a reply and all they do is send the pin again...

I seriously think they hope if they make it hard enough that people will just sign up and pay.

MrFrugalFever

Have you ever signed up to 'Check My File' or 'Experian' 30 day free trial, because if not you could utilise this route and set yourself a reminder to cancel a few days before the 30 days are up.

Alternatively, the Experian app has now updated and is showing your report for free, which would be a good starting place!

MattMattMattUK

housebuyer143 said:

MattMattMattUK said:

housebuyer143 said:

I have been going in circles with Experian since 9th October now. I requested it and I got a PIN in the post that didn't work, so then I ordered it via the post, which 10 days later, hasn't arrived as stated and another pin has come in the post... Which doesn't work!!

What do I do now as I just go around and around.

When you say "Doesn't work", what do you mean? Have you called their helpline and asked?

I get the pin and it says it's incorrect, each time and they make you wait up to 10 days to get it in the post. There is no one to call, as in they won't speak to you unless you have a paid account, so I email and wait 3 days for a reply and all they do is send the pin again...

I seriously think they hope if they make it hard enough that people will just sign up and pay.

I am wondering if the letters got out of sync in the postal system if they took a long time to get to you. I am pretty sure the codes expire and also when a new one is issued the older one is cancelled. Have you tried all of the codes again?

housebuyer143

MrFrugalFever said:

Have you ever signed up to 'Check My File' or 'Experian' 30 day free trial, because if not you could utilise this route and set yourself a reminder to cancel a few days before the 30 days are up.

Alternatively, the Experian app has now updated and is showing your report for free, which would be a good starting place!

Check my file uses Equifax now or TransUnion so I can't find any site other than Experian who use Experian data. 
Oooo interesting on the app. I'll give it a download. 

There is 0 reason they need to be sending pins to my address tbh, it's just a delaying technique as if I pay they suddenly have no follow the same security protocols. 

MattMattMattUK

housebuyer143 said:

MrFrugalFever said:

Have you ever signed up to 'Check My File' or 'Experian' 30 day free trial, because if not you could utilise this route and set yourself a reminder to cancel a few days before the 30 days are up.

Alternatively, the Experian app has now updated and is showing your report for free, which would be a good starting place!

Check my file uses Equifax now or TransUnion so I can't find any site other than Experian who use Experian data. 
Oooo interesting on the app. I'll give it a download. 

There is 0 reason they need to be sending pins to my address tbh, it's just a delaying technique as if I pay they suddenly have no follow the same security protocols. 

It proves you are who you say you are at the address. If you pay then they do that using the approved credit card transaction and the card having a registered address.

The plus side is that once you have done it you should be good for life on the same email.

MrFrugalFever

Check My File recently dropped Crediva as a data supplier but still pull data from all 3 main credit agencies AFAIA.

I really don't think they should charge what they do for access to OUR own personal information, especially as they make a killing from supplying lenders our data but they are a business at the end of the day and in it to make money.

Experian is the only agency to utilise this method via snail mail and it is highly frustrating, especially compared to the ease of access with Equifax and Transunion (virtually instant and online). So I feel your frustration, however, you nor I or anyone else can change the process.

housebuyer143

MattMattMattUK said:

housebuyer143 said:

MrFrugalFever said:

Have you ever signed up to 'Check My File' or 'Experian' 30 day free trial, because if not you could utilise this route and set yourself a reminder to cancel a few days before the 30 days are up.

Alternatively, the Experian app has now updated and is showing your report for free, which would be a good starting place!

Check my file uses Equifax now or TransUnion so I can't find any site other than Experian who use Experian data. 
Oooo interesting on the app. I'll give it a download. 

There is 0 reason they need to be sending pins to my address tbh, it's just a delaying technique as if I pay they suddenly have no follow the same security protocols. 

It proves you are who you say you are at the address. If you pay then they do that using the approved credit card transaction and the card having a registered address.

The plus side is that once you have done it you should be good for life on the same email.

I already have an account though from back in the day when I did the free trial. Equifax and TransUnion have no issue letting you download it instantly, it's just Experian who throw all these hurdles at you