Scam- thought I was getting refund from lastminute.com

DiggadyDamo123

I was scammed into believing I was receiving refund from lastminite.com after they charged me twice. I tweeted them after getting nowhere on their chat service and email chasing a refund. The scammer then contacted me on twitter saying if they give my mobile they will contact to resolve. Then the scam started, contacted and downloaded two money transfer apps and sent 2 sums of money, all set up in my name, foolish I know but hindsight is a great thing, they preyed on my vulnerabilities and I clearly should have processed what they were doing. My UK bank Natwest have said there is nothing more than they can do as it was set up in my name so if they make a claim against it it will be rejected. A reversal of payment has been set up with the money transfer apps called 'remitly' and 'sendwave' and when I contact them every other day (its been 15 days) they say its with their bank partner awaiting a response... Has anyone ever suffered from this type of scam or have any advice of where to go from here please. Happy to provide more info if needed, many thanks. 

km1500

not sure I understand - did you download the apps to your phone ?

DiggadyDamo123

Yes, and then transferred money. They said I needed to do this to get a refund, stupid I know, all in hindsight, they were piling pressure on me wouldnt let me get off the phone etc

MeteredOut

Did you create accounts in your name on these 2 apps and transfer from your NatWest account to these 2 accounts? If you created them in your name, how did the scammers get access - did you provide the scammers access to those accounts?  Or did they create the accounts in your name?

When was this? Are you aware of the new consumer regulations that came into force on 7th October for APP Scams?

Vitor

Report to Action Fraud so you have a crime number
Change all the passwords on your banking apps, better still set up 2-factor authentication
Uninstall the app(s) immediately. Report them to the app store from which it was downloaded, Google Play Store 

- I tweeted them after getting nowhere on their chat service and email chasing a refund. The scammer then contacted me on twitter -

Seems the scammer knew a lot about what you were doing on the mobi. Might be worth a factory reset in case it's been compromised.