Spray foam insulation

ThisIsWeird

TFP_SA said:

Belatedly, thanks very much for these comments. I've only yesterday met up with my mother face to face, have reviewed the 'receipts' they gave her & so on, looks like a classic scam. I blame myself for not being more involved. Looks like it was paid for on a credit card  but two & a half years ago. I suppose the best she can do is get advice from a reputable firm.

Are you able to see what work was done? Any chance of some photographs?

And what does the paperwork say - what is it referred to as being?

Does the company still exist?

TFP_SA

ThisIsWeird said:

TFP_SA said:

Belatedly, thanks very much for these comments. I've only yesterday met up with my mother face to face, have reviewed the 'receipts' they gave her & so on, looks like a classic scam. I blame myself for not being more involved. Looks like it was paid for on a credit card  but two & a half years ago. I suppose the best she can do is get advice from a reputable firm.

Are you able to see what work was done? Any chance of some photographs?

And what does the paperwork say - what is it referred to as being?

Does the company still exist?

Re: the work/photos - that'll be my next step. I live quite far from her unfortunately, though have siblings who are closer - in terms of helping out I tend to help more with the stuff that can be done remotely.

Re: the supplier - I can hardly face trying to get to the bottom of that, to be honest. The invoice has two or three company names - one who makes the raw materials, one who I guess did the installation, maybe one other. I did a quick companies house check for the one who I judged to be responsible for the work and it seemed to me that a company of that name did once exist at the address they gave, but only until about a year before this work was done. A very generous interpretation of this might be that a reputable phoenix company successor of one that'd gone bust for legitimate reasons had forgotten to change some of the details on its paperwork.

ThisIsWeird

TFP_SA said:

Re: the work/photos - that'll be my next step. I live quite far from her unfortunately, though have siblings who are closer - in terms of helping out I tend to help more with the stuff that can be done remotely.

Re: the supplier - I can hardly face trying to get to the bottom of that, to be honest. The invoice has two or three company names - one who makes the raw materials, one who I guess did the installation, maybe one other. I did a quick companies house check for the one who I judged to be responsible for the work and it seemed to me that a company of that name did once exist at the address they gave, but only until about a year before this work was done. A very generous interpretation of this might be that a reputable phoenix company successor of one that'd gone bust for legitimate reasons had forgotten to change some of the details on its paperwork.

Totally understand.

The reason I asked about what this foam was referred to as being - 'insulation' - for example, is that, depending on where it was applied, it simply isn't. So would have been mis-sold from the off.