Bensons for beds wardrobe guarantee

the_lunatic_is_in_my_head

Hello OP

There is a CEO contact on the CEO email website, might be worth a try emailing that email address with a brief and clear set out of what has happened requesting they honour the warranty. 

As an aside, is the wardrobe chipboard or solid wood? 

wrestling231

Aylesbury_Duck said:

What does the bracket look like?  If it's just one of those L-shaped bits of metal that fixes it to a wall to prevent a child toppling it over while climbing it, then it is optional, and the fitter was perhaps authorised to build the unit and not to start drilling holes in a customer's wall.

Yes it's the l shaped one 

wrestling231

the_lunatic_is_in_my_head said:

Hello OP

There is a CEO contact on the CEO email website, might be worth a try emailing that email address with a brief and clear set out of what has happened requesting they honour the warranty. 

As an aside, is the wardrobe chipboard or solid wood? 

Thanks,  it's solid wood

the_lunatic_is_in_my_head

wrestling231 said:

Thanks,  it's solid wood

Thanks OP, around this time of year it starts to be a fair bit colder, damper and some delay putting the heating on as it's not winter yet, is it possible the door as become somewhat swollen due to humidity?

wrestling231

the_lunatic_is_in_my_head said:

wrestling231 said:

Thanks,  it's solid wood

Thanks OP, around this time of year it starts to be a fair bit colder, damper and some delay putting the heating on as it's not winter yet, is it possible the door as become somewhat swollen due to humidity?

We have had it for 3 years since December 2021 . Apparently it's a common issue with the wardrobe 
I've had no help whatsoever from customer service. 
I have emailed them an email under consumer rights acts , asking them repair or refund the item. See what they say