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WizzAir - Refund

Fizzoid7
Posts: 3 Newbie

Hoping this is in the right section...
My partner recently took her parents to Gatwick airport for their flight home to Istanbul, using WizzAir. They went to the check-in desk and despite having paid extra when originally booking for an 'in-person' check in (didn't even realise that was a thing?) were made to pay an additional £89 for checking in at the desk, as the desk attendant wouldn't accept it was paid for, and was refusing to board them
We complained to WizzAir, who are saying they can only refund £70 due to the additional £19 being an airport charge
I have pointed out that we shouldn't have even had to pay any charge due to their mistake, but they are standing firm on not refunding the full amount we paid due to their mistake
Then there's the fact they still haven't refunded us anything even though this has been going on since the end of September...
So I wondered where we stand?
My partner recently took her parents to Gatwick airport for their flight home to Istanbul, using WizzAir. They went to the check-in desk and despite having paid extra when originally booking for an 'in-person' check in (didn't even realise that was a thing?) were made to pay an additional £89 for checking in at the desk, as the desk attendant wouldn't accept it was paid for, and was refusing to board them
We complained to WizzAir, who are saying they can only refund £70 due to the additional £19 being an airport charge
I have pointed out that we shouldn't have even had to pay any charge due to their mistake, but they are standing firm on not refunding the full amount we paid due to their mistake
Then there's the fact they still haven't refunded us anything even though this has been going on since the end of September...
So I wondered where we stand?
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Comments
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Well frankly I think that you are completely right but WizzAir has such a reputation that I think I would be happy to get back as much as £70 rather than nothing.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe and Old Style Money Saving boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
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⭐️🏅😇2 -
https://wizzair.com/en-gb/information-and-services/prices-discounts/all-services-fees states that the fee payable at the airport is €40pp, so roughly £70 - is there documented evidence of exactly what the other £19 was for, i.e. was it definitely something that would have been included in their original payment?
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eskbanker said:link I can't post states that the fee payable at the airport is €40pp, so roughly £70 - is there documented evidence of exactly what the other £19 was for, i.e. was it definitely something that would have been included in their original payment?
WizzAir have emailed us to say it was their mistake and we shouldn't have had to pay at the check in desk because it was paid for at booking
This is what they're saying about the additional feeUnfortunately, the rest cannot be refunded as it is the additional airport transaction fee. From our side, we have sent you the full amount, which we can see in our system, however, we do not have access to this fee.
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Fizzoid7 said:eskbanker said:link I can't post states that the fee payable at the airport is €40pp, so roughly £70 - is there documented evidence of exactly what the other £19 was for, i.e. was it definitely something that would have been included in their original payment?
This is what they're saying about the additional feeUnfortunately, the rest cannot be refunded as it is the additional airport transaction fee. From our side, we have sent you the full amount, which we can see in our system, however, we do not have access to this fee.0 -
eskbanker said:Fizzoid7 said:eskbanker said:link I can't post states that the fee payable at the airport is €40pp, so roughly £70 - is there documented evidence of exactly what the other £19 was for, i.e. was it definitely something that would have been included in their original payment?
This is what they're saying about the additional feeUnfortunately, the rest cannot be refunded as it is the additional airport transaction fee. From our side, we have sent you the full amount, which we can see in our system, however, we do not have access to this fee.
If Wizzair have admitted to you by email that you had to pay the additional £89 solely because of their error, tell them that that is what they owe you - £89 and not £70. They should absorb the £19 because it's a result of their error. Why should you pay anything for their error?
If they refuse to refund the full amount you will have to decide whether you want to accept the £70 or sue them for £89.
It's up to you1 -
For £19, it will be more trouble than it is worth trying to get this amount back, even though you appear to be in the right.If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales0
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lincroft1710 said:For £19, it will be more trouble than it is worth trying to get this amount back, even though you appear to be in the right.I'm thinking the same thing unfortunately, it's a lot of hassle for less than £20Seeing as WizzAir still haven't paid us the £70, would a credit card chargeback for the full amount be an option?0
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Fizzoid7 said:lincroft1710 said:For £19, it will be more trouble than it is worth trying to get this amount back, even though you appear to be in the right.I'm thinking the same thing unfortunately, it's a lot of hassle for less than £20Seeing as WizzAir still haven't paid us the £70, would a credit card chargeback for the full amount be an option?
So you need, date, amount & last 4 of card no to be able to chargeback.Life in the slow lane0
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