New VW Consumer Rights

HamsterLad

Hi folks,

My wife and I bought a new VW Tiguan (brand new 24 model) on PCP finance from our local dealers back in May. Since taking ownership of the vehicle, we have experienced ongoing faults and have had the car in the workshop on about 4 separate occasions. The range of issues include:

• front / side sensors breaking (fixed once shortly after taking ownership of the car, and problem has just recurred)
• automated boot motor breaking (issue fixed last week)
• boot closing automatically without having been activated
• boot beeping when open
• front sensor being oversensitive and triggering collision detection / auto braking on several occasions without justification (no fix available)
• infotainment system glitches, including android auto connectivity randomly not working, volume not working, user profile not connecting / logging in

There are probably more but these are the main ones that come to mind, and the sensor issues (including over-sensitivity) are the biggest concern. My wife (who is the main driver) is driving around expecting the car to automatically brake at any moment, which doesn't make for a comfortable or relaxing driving experience! Appreciate that driving styles can contribute to these things but we have both experienced this when driving and strongly feel that our proximity to other vehicles when it happened was not enough to justify it. Also appreciate that these things can be difficult to prove / look at objectively.

All things considered, we are really not happy with our new car experience and we are getting to the point where we would consider trying to return it. 5-6 different issues in the first six months of owning the car does not inspire confidence in reliability, and we do not want to end up in a position where we are taking the car in to be fixed every few months. On that note, does anyone know what consumer rights are with regard to being able to return a newly purchased car that turns out to be unreliable? I read somewhere that having the same issue occur more than once is enough justification to return it. Not sure how true that is?

The dealers have suggested loading a recently available sensor software update which may fix some of these issues, but also mindful that if there are "elevated" consumer rights that end after six months, we are getting close to that point now (it would be early November). In any case, the updates might fix the issue with the sensors being unavailable, but not necessarily the over-sensitivity, or any of the other issues mentioned.

Appreciate any / all feedback on this, thanks in advance