HSBC App

marcia_

 But of a rant and asking for help 

 I haven't received notifications of transactions for about 2 months, they stopped after an update. It's a PITA as they were very helpful.

 I have left reviews and the feedback form informing them. There have been 2 more updates since and it's still not fixed.

 Anyone having the same issue? Any fix? I've tried settings on iPhone and with the app but no luck. 

Mark_d

I use Android so much be slightly different.  I go to Settings > Apps > App management > HSBC > Storage usage.  Then there's a link in red to clear cache

marcia_

Mark_d said:

I use Android so much be slightly different.  I go to Settings > Apps > App management > HSBC > Storage usage.  Then there's a link in red to clear cache

 That wouldn't delete my login details? 

jameseonline

marcia_ said:

Mark_d said:

I use Android so much be slightly different.  I go to Settings > Apps > App management > HSBC > Storage usage.  Then there's a link in red to clear cache

 That wouldn't delete my login details? 

Clearing the cache shouldn't, clearing cache means getting rid of temporary files.

clearing storage probably will, clearing storage basically means you reset the app, so it will stay on your phone but you'll need to re enter all your login info, sort your settings out etc.

The alternative is you uninstall and reinstall the app, this is usually called a clean install.

Also I'd check you have got the latest version of the app & your phone operating system/security updates.

Also you may want to just restart your phone if you haven't recently, sometimes that can sort out issues, I remember having issues with the new Santander app on my android, it took me registering a complaint and having someone calling me back etc for someone to even suggest to restart my phone.

Not sure what you mean by PITA.

marcia_

jameseonline said:

marcia_ said:

Mark_d said:

I use Android so much be slightly different.  I go to Settings > Apps > App management > HSBC > Storage usage.  Then there's a link in red to clear cache

 That wouldn't delete my login details? 

Clearing the cache shouldn't, clearing cache means getting rid of temporary files.

clearing storage probably will, clearing storage basically means you reset the app, so it will stay on your phone but you'll need to re enter all your login info, sort your settings out etc.

The alternative is you uninstall and reinstall the app, this is usually called a clean install.

Also I'd check you have got the latest version of the app & your phone operating system/security updates.

Also you may want to just restart your phone if you haven't recently, sometimes that can sort out issues, I remember having issues with the new Santander app on my android, it took me registering a complaint and having someone calling me back etc for someone to even suggest to restart my phone.

Not sure what you mean by PITA.

Thank you. Pain In The A*** 😄

 I've tried everything, turning notifications on and off in the app and in my phone, switching phone off in between doing that.
 Only problem reinstalling is I don't know my password to set it up again. I might go to the bank and ask them to help, they set it up for me originally for the same reason. 

PloughmansLunch

Mine haven’t worked for months and months - turning them on and off in the menu, fresh install, off-loading app data, or any other pointers from customer service make no difference. I’ve complained and ICT are meant to be looking into it but nothing has worked. They are still working fine for any global money, shifting between savings etc so it’s quite strange. Like you, they seemed to have instantly stopped after an app update. I have a relatively old iPhone so I’m not sure if that has an impact. They don’t even show under the bell icon in the app whereas the other accounts do, so it’s not that they are somehow muted, they have stopped completely. 

Deleting and reinstalling does require your password, and you’ll have to create (or reuse) your numerical code. 

Have the notifications stopped entirely or do they work for payment movements in other accounts? 

marcia_

 Stopped for both HSBC savings and current accounts. 

 i am using an iPhone SE but i get all the updates ok so don't think it's that.
 I have an awful memory don't remember passwords and rely on my phone and tablet saving them but they don't save the hsbc one. 

Kaysee1

This exact thing is happening to me and HSBC don’t seem to care. I have reinstalled the app and it worked for about 2 days and then stopped. I have 2 IT tickets that they have raised and they should have got back to me. It can’t be that difficult to get something so basic to work - in this age with fraudulent activity it is essential to be able to see money out and money in. I don’t have any problems with any other banking transaction notifications.

marcia_

 Mine is finally fixed but iit was only after i got a new (second hand) updated phone. I did an install and it worked. I think it was probably my phone being old, perhaps no longer getting the app updates.