Car seat

sammybar

I bought a car seat from Mama and Papa's and they said it was compatible with our car.  We tried to fit it and eventually after almost broken fingers and back - it did fit, however it should not have been so difficult.  Contacted M&P's and they said to return it to a shop - and their assistants are all trained re seats etc.  We did that today (purchased seat on 14/10/24 - not used) & she said its faulty - and took the seat into the store and has ordered another.  I asked for a refund as am not confident re the seat now - she said no as it had been removed from its box!  Still have the box.  We will see how the replacement is, but if it is as difficult to iso fix then what can we request?  They are going to fit the new seat - and remove it from its box in the store.

HampshireH

When we last bought a car seat we had to sign something (basically a disclaimer saying we knew we couldn't return unless faulty)

If they fit it in the shop fine then what will the problem be? 

You won't have bought it at that point you'll be asking them to fit the one you intend to buy.

Isofix shouldn't be hard, however newborn carrycot style can be quite difficult. We had to return one because the metal wasn't lined up square to the isofix. 2nd was was easier but not brilliant. I just think some styles aren't the best.

tacpot12

Watch how they fit it and ask to have a got at removing it and refitting it with them watching. There may just be a knack to it. 

If the seat is also faulty or if it is too difficult for them to fit, they should refund you the cost. If it is just tricky to fit, but does fit the car, there comes a point where it becomes very subjective as to whether the item is as described or not. 

HampshireH

YouTube is also great for car seat fitting (after you've been shown, gone home and are then struggling)

Alderbank

You bought a seat (I assume in the store?) and the seller's employee said it's faulty.
They must either replace or repair it, and they are in the process of replacing it. You don't have the right to demand a refund unless they find that they can't replace it.

If the replacement is also faulty you don't have to let them keep trying, at that point you can insist on a refund.
Note though there is a difference between faulty and being awkward to fit in your particular car, certainly some cars are well designed in this respect and some are not.

The above are your statutory rights. Separately, Mamas & Papas do offer their own 30 calendar day returns policy. However the conditions of that policy are, as you are aware, that you can only return any unused item for a refund or exchange as long as they’re in a re-saleable condition, in their original packaging with tags still attached, so unfortunately you don't now qualify for that.

the_lunatic_is_in_my_head

30 day right to reject and insist upon a full refund if “faulty” which seems to have come from the horses mouth. 

If the second is also “faulty” they only get one repair/replace attempt and again can be rejected full a refund (full if within 6 months of original delivery).

If you would really prefer the refund I’d see what they have to say about the short term right to reject:

https://www.businesscompanion.info/en/quick-guides/goods/selling-and-supplying-goods#Theshorttermrighttoreject


https://www.legislation.gov.uk/ukpga/2015/15/section/22

Second link is regs but first link explains it in more normal language  

Baldytyke88

Alderbank said:

If the replacement is also faulty you don't have to let them keep trying, at that point you can insist on a refund.
Note though there is a difference between faulty and being awkward to fit in your particular car, certainly some cars are well designed in this respect and some are not.

Most seatbelts are the same, so surely all car seats will fit.

daveyjp

Baldytyke88 said:

Alderbank said:

If the replacement is also faulty you don't have to let them keep trying, at that point you can insist on a refund.
Note though there is a difference between faulty and being awkward to fit in your particular car, certainly some cars are well designed in this respect and some are not.

Most seatbelts are the same, so surely all car seats will fit.

OP states its an Isofix seat.  It should fit Isofix fitted vehicles, but not all Isofix seats will fit all Isofix vehicles, which is why its  better to visit store and test fit before purchasing.   However in this case it seems the seat Isofix system is damaged which is leading to the problem.  If the replacement doesn't fit their vehicle they will need to choose another.

Baldytyke88

daveyjp said:

OP states its an Isofix seat.  It should fit Isofix fitted vehicles, but not all Isofix seats will fit all Isofix vehicles, which is why its  better to visit store and test fit before purchasing.   However in this case it seems the seat Isofix system is damaged which is leading to the problem.  If the replacement doesn't fit their vehicle they will need to choose another.

I last used car seats around 2005, its it good to learn -

Isofix was mandated for new cars in November 2012, so every car built since then has at least one set of Isofix points. Even most two-seat convertibles like the Mazda MX-5 will have Isofix points on the passenger seat. However, many carmakers were ahead of the legislation and started including Isofix points to their cars in the mid-2000s, including Honda, Subaru, Volvo and Renault.