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Malevolence from Outfox the Market
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AlphaCentauri
Posts: 54 Forumite
Just switched from BG to OFTM. Meter reads all confirmed, photos of meter read sent.
New bill confirms the meter reads but MAGICALLY, they bill me on a fictitious estimate 1000s of kwh below the meter number. The correct number is actually on the bill but in the billing line below they've made a 'mistake' in the hope I don't notice. Has anyone else experienced this behaviour?
I will escalate this with the Ombudsman and exit the supplier.
New bill confirms the meter reads but MAGICALLY, they bill me on a fictitious estimate 1000s of kwh below the meter number. The correct number is actually on the bill but in the billing line below they've made a 'mistake' in the hope I don't notice. Has anyone else experienced this behaviour?
I will escalate this with the Ombudsman and exit the supplier.
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Have you complained and given them 8 weeks to correct or otherwise resolve the complaint? Ombudsman won't be happy to see anything until this has happened.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
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Malevolence is over-egging this a bit. I'd suggest incompetence.
I'm surprised an automated bill could get things that wrong though. Did the meter recently loop over from, eg, 9950 to 0050?2 -
OTM billing seems prone to errors, and their customer support is lousy. After months of hassle and moving to a new supplier, I had to use the Ombudsman before they would address their errors. Anyone with OTM should check their bills very carefully, especially their gas calculations!
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If they billed you for a figure that's thousands lower, they would owe you money - scarcely malevolence. Are you certain you are reading this right? You're not, for instance, confusing metric and imperial?AlphaCentauri said:Just switched from BG to OFTM. Meter reads all confirmed, photos of meter read sent.
New bill confirms the meter reads but MAGICALLY, they bill me on a fictitious estimate 1000s of kwh below the meter number. The correct number is actually on the bill but in the billing line below they've made a 'mistake' in the hope I don't notice. Has anyone else experienced this behaviour?0 -
bob2302 said:
If they billed you for a figure that's thousands lower, they would owe you moneyAlphaCentauri said:Just switched from BG to OFTM. Meter reads all confirmed, photos of meter read sent.
New bill confirms the meter reads but MAGICALLY, they bill me on a fictitious estimate 1000s of kwh below the meter number. The correct number is actually on the bill but in the billing line below they've made a 'mistake' in the hope I don't notice. Has anyone else experienced this behaviour?Nope, the OP is referring to the opening meter reading, not the kWh usage for the first billing period.0 -
OP has not logged on since the day this thread was started.bob2302 said:
If they billed you for a figure that's thousands lower, they would owe you money - scarcely malevolence. Are you certain you are reading this right? You're not, for instance, confusing metric and imperial?AlphaCentauri said:Just switched from BG to OFTM. Meter reads all confirmed, photos of meter read sent.
New bill confirms the meter reads but MAGICALLY, they bill me on a fictitious estimate 1000s of kwh below the meter number. The correct number is actually on the bill but in the billing line below they've made a 'mistake' in the hope I don't notice. Has anyone else experienced this behaviour?1
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