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Problem with balance transfer

So seeing if anyone has had this problem? ! Requested a balance transfer for my new credit card ( first direct) to clear the balance off my old credit card ( NatWest).
Now this was done last Thursday and the balance on my new card is showing the balance I requested off my old one. Fast forward 8 days later and my old card is still showing the balance outstanding with NO pending transaction, have spoken to them personally (NatWest) and they can't see anything in the pipeline. So basically ATM I have double my debt through no fault of my own, what happens now? 

Comments

  • Nasqueron
    Nasqueron Posts: 10,613 Forumite
    Tenth Anniversary 10,000 Posts Photogenic Name Dropper
    Does the FD card require activation before the BT goes through?

    Be worth a call to them

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • No I bank with them, and they already transferred the funds 
  • fergie_
    fergie_ Posts: 268 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Have you checked where they transferred it to?
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