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BT to SKY - BT billing afterwards

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Moved my broadband from BT to SKY in August. Had TNT Sport through BT and advised by BT when they confirmed cancellation of broadband that TNT Sport would stop at the same time. No problem with broadband which I have received a final bill for but still being charged for TNT Sport. Numerous chats with BT with each confirming TNT Sport is cancelled but now just received another bill for October. Seems impossible to cancel even though they continue to advise that it is cancelled. Any idea of how I can resolve this would be most welcome.

Comments

  • Nasqueron
    Nasqueron Posts: 10,673 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Do a formal complaint, there is no magic word or phrase you can use to get out of this.

    Do not stop paying for it, you can always request a refund after

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

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