Boiler Central

thebullsback

Boiler Central ,has anyone had any dealings with this company good or bad?

FreeBear

thebullsback said:

Boiler Central ,has anyone had any dealings with this company good or bad?

They installed a boiler for me last year. Overall opinion, let down by the subcontractor that did the work. Paid by credit card so that I have someone else to hold liable should any issues surface.

Cherryfudge

Our experience was exactly the same as @FreeBear's. Their after-service was attentive and personal, and the amazingly long guarantee/warranty (I don't remember which, offhand) meant the boiler has aftercare which we've used once for a pressure drop that we'd not been shown how to rectify. This care came from the manufacturer. However Boiler Central employ subcontractors and ours was appalling. Every excuse under the sun, starting with being booked to start elsewhere at the same time he was booked to be at ours, through saying he'd given information that he hadn't, to us having to call out the emergency gas people because he left the outside gas connection insufficiently secure and there was a smell of gas.

Boiler Central were clearly onto there being an issue with this individual as they followed up on our reports - though you can only report online, which they follow up with a phone call.

It appears the person who instals the boiler is then allocated to that boiler for future care, so if you have an experience like ours, it's as well to have the manufacturer's warranty so you don't have to see the allocated person.