Natuzzi sofa report correct ?

Skylover2022

Please help ! The report from Natuzzi is correct ? Leather is normal ?

On inspection of he Two-Cushioned 3str Std sofa in leather - the customer is unhappy with what the

customer perceives as different colours in the panels.

This is an optical illusion created by different grains from panel to panel - the heavier the grain the darker the leather will look - when you couple this with the difference between natural light hitting the units in some places and not others, it creates the impression you have varying colours when in fact you do not.

We have spent a long time on site turning the sofa round at all different angles in the room, on its back and upright to try and show the customer how different it looks from different angles and that it is in fact all the same colour.

The nature of leather and grain has been explained.

We are not sure if this customer will agree with us but we can confirm that these units are 100 percent the same colour.

The dye batch info matches.

No fault found.

Aylesbury_Duck

Colour and shade perception are notorious for varying from person to person.  Photos posted on a forum won't reflect what the sofas look like to the naked eye in your living room, either, so it's difficult to comment fairly.  In the first and third photos I can see what looks like a difference in colour, and it's less obvious in the fourth and fifth photos. In the second and sixth photos I can't really see a difference.

How did you order the sofa (online or in store?) and how long have you had it?

pramsay13

I looked at the photos before I read the text as I thought it was going to be about worn leather or sagging cushions, and I thought that the sofa looked perfectly fine. 
Now that I've read the text and I know what the issue is there are a couple of photos where I can maybe see what you mean, but I can also understand where the manufacturer is coming from given the photos. 
If you disagree as it looks worse in person than the photos are portraying you will need your own report from someone independent. 

Skylover2022

Order in store and received in May until 1 Oct they reject refund & handle my case

Skylover2022

pramsay13 said:

I looked at the photos before I read the text as I thought it was going to be about worn leather or sagging cushions, and I thought that the sofa looked perfectly fine. 
Now that I've read the text and I know what the issue is there are a couple of photos where I can maybe see what you mean, but I can also understand where the manufacturer is coming from given the photos. 
If you disagree as it looks worse in person than the photos are portraying you will need your own report from someone independent. 

That's means I need seeking an independent assessment from a reputable leather restoration company. 

Skylover2022

Aylesbury_Duck said:

Colour and shade perception are notorious for varying from person to person.  Photos posted on a forum won't reflect what the sofas look like to the naked eye in your living room, either, so it's difficult to comment fairly.  In the first and third photos I can see what looks like a difference in colour, and it's less obvious in the fourth and fifth photos. In the second and sixth photos I can't really see a difference.

How did you order the sofa (online or in store?) and how long have you had it?

Ordered it in-store and received it on 10 May until 1 Oct they rejected the refund & handled my case.

PHK

People buy extremely expensive sofas made from real leather (where each hide will have slight differences), but expect it to look like a cheap plastic coated sofa. 

Aylesbury_Duck

Skylover2022 said:

pramsay13 said:

I looked at the photos before I read the text as I thought it was going to be about worn leather or sagging cushions, and I thought that the sofa looked perfectly fine. 
Now that I've read the text and I know what the issue is there are a couple of photos where I can maybe see what you mean, but I can also understand where the manufacturer is coming from given the photos. 
If you disagree as it looks worse in person than the photos are portraying you will need your own report from someone independent. 

That's means I need seeking an independent assessment from a reputable leather restoration company. 

Yes, and if that assessment agrees with you that the differences are unacceptable then you go back to the retailer and ask for a resolution.

DullGreyGuy

Aylesbury_Duck said:

Colour and shade perception are notorious for varying from person to person.  

There is a great TV series done by Stephen Fry on language which included in one episode the fact that almost all languages may use different words but have the same concepts of Red, Blue, Green etc however there are a couple of unusual languages that have fundamentally different ways of dividing up colours. 

They did a test with kids who were native English speakers and a group that were native speakers of one of these other languages with two colours wheel with 11 segments of one colour and 1 of a "different" colour. I say "different" because in the English one we'd say it was two different colours whereas in the non-english wheel all 12 segments were "blue" but one a different shade whereas for the non-english speakers the first wheel were all "earth" but the second wheel was clearly 11 "sky" and 1 "water". In both tests the kids instantly spotted the odd one out in the wheel aligned to their language and were much slower on the opposite language. 


As to the OP... depending on what type of leather it is a slight natural variation will exist between each hide, bonded leather has a slight advantage here because its made more of glue than leather and what leather there is has been shredded it will be more consistent in colour. 

It's hard to tell from the photos how much of the difference is just caused by shadow and how much is actual difference. On the basis the level of difference seems to vary by photo I would infer it's mainly a differential in lighting than colour. 

born_again

TBH.
Just looking at the bottom pic. It looks fine, when you factor in where the lighting is coming from.
Top pic, LH cushion is higher then RH cushion & referencing back to last picture you can clearly see why there is a difference due to light source.
I would guess that all close up are just crops of 2 pictures of full sofa.

Pic 2 & 6 show totally different colour. So can only be light source.

I think even a independent co looking at that would say that is OK.

As it is not like you have one cushion from pic 2 & from from pic 6 where you could say there is a difference.

But this is just working off the pictures.