s75 Claim on a second hand faulty car purchased from a dealer

alembicbassman

Hi All

I bought a car from a dealer paying a £500 deposit by Halifax credit card.

I identified several faults with the vehicle before purchase, which the dealer agreed to rectify so long as I paid the full sticker price.

The dealer delivered the car 4 weeks later with only one of the faults fixed.  I was a bit annoyed that they had the vehicle for a month and only fixed one of the faults.

I have lost confidence in the dealer's ability to get the issues fixed.

Can I make a s75 claim and how do I go about this? Is there a time limit?

MattMattMattUK

alembicbassman said:

Hi All

I bought a car from a dealer paying a £500 deposit by Halifax credit card.

I identified several faults with the vehicle before purchase, which the dealer agreed to rectify so long as I paid the full sticker price.

The dealer delivered the car 4 weeks later with only one of the faults fixed. The airbag light had also come on. I was a bit annoyed that they had the vehicle for a month and only fixed one of the faults.

The have since tried to fix the airbag light and electric window, and I have noticed that the wiring loom has been cut into leaving bare wires exposed.

I have lost confidence in the dealer's ability to get the issues fixed.

Can I make a s75 claim and how do I go about this? Is there a time limit?

What is the total value of the vehicle and how did you pay the balance? 

Mark_d

As long as the total cost of the car is less than £30k you should be ok with a S75 claim.

You've given the dealer an opportunity to fix the problems you spotted and they've failed to do so.  Have you asked for a refund using the Consumer Rights Act?

DullGreyGuy

Why switch to the credit card provider rather than just reject the vehicle under the Consumer Rights Act with the merchant?

You will need to gather much more evidence to make a claim against the bank

eskbanker

alembicbassman said:

**UPDATE** The vehicle went back to have the window and airbag fixed - the original dealer had the car for 10 days and gave me a courtesy car with no MOT, the window was fixed but they put a piece of black tape over the airbag light - I paid for a main dealer do a diagnostic on the system and they found the light had been taped over. So we'll be going to trading standards with the car. The dealer has put the lives of drivers and passengers at risk by covering up an airbag fault.

Just to be clear, while it's always worth reporting dodgy companies to Trading Standards, they won't assist you in resolving your issue even if they choose to take enforcement action against the dealer, so this needs to be alongside, rather than instead of, seeking a remedy from dealer or card company.

SacredStephan

If you contact Trading Standards (via the CAB Consumer Advice service) I suggest you set your expectations very low, otherwise you will be disappointed. (from personal experience)

eskbanker

alembicbassman said:

Got a refund from the dealer after a letter short of action. 

....after a short letter before action, presumably?!