Lead Academy t/a Global Education Explore Ltd - Service Concerns

asingla

Hi,

I was wondering whether someone may be able to assist with my query.

In June this year I enrolled onto some courses with an online education provider Lead Academy t/a Global Education Explore Ltd. The reviews seemed ok on trustpilot so I thought they are a legit company. Anyway once I completed the courses I didn't receive any hardcopies of certificates and transcripts. I paid around £100 for these at the time of order by card upon sucessful completion of courses.

To date I have still not received any certificates or transcripts. Since July whenever I have contacted Lead Academy either by phone or email they have given various excuses such as we have internal server issues, shortage of staff and even claims that they have posted it and then later denying this claiming there has been oversight from the team. They have repeatedly done this weeks after weeks to a point I believe that enough is enough, they have no intention of providing the service that I have paid for. They may have some financial difficulties I don't know but I have written them a letter that I would like a refund as they have failed to provide the certificates and transcripts (hardcopy). Two weeks on and still no reply. The owner Ali Asgor Shohel has not replied.

I wanted to ask when making a small claims court application, would the name of company to specify be Lead Academy or the actual trading company Global Education Explore Ltd.

user1977

Surely it's Global Education Explore Ltd, trading as Lead Academy, not the other way round? In which case it's the limited company you claim against - the trading name does not exist as a legal entity.

born_again

Have you got a link to the site?

Not a easy one to find. 

Edited to remove incorrect link.

asingla

Hi, Yes its lead-academy dot org (I didn't specify the full link as it wouldn't allow me).

Ectophile

It's telling that nowhere on their web site does it say who is actually behind Lead Academy.