Pre Approved Website Error

EmsLdn

Hi All,

I would like to consolidate some credit cards onto one interest free card and had used the MSE tool to find a good deal. I had selected HSBC and completed their online form. The issue is after I hit submit, I was met with an error page - see below.

Should I expect to see a credit reference check on my record if the website has crashed? Has anyone else had issues with the HSBC credit card website? The site has presented an option to call them but I have impaired hearing and don't do well on the phone.
There's no email notice to acknowledge an application in any way shape or form. 

Thanks for your time

MattMattMattUK

EmsLdn said:

Hi All,

I would like to consolidate some credit cards onto one interest free card and had used the MSE tool to find a good deal. I had selected HSBC and completed their online form. The issue is after I hit submit, I was met with an error page - see below.

Should I expect to see a credit reference check on my record if the website has crashed? Has anyone else had issues with the HSBC credit card website? The site has presented an option to call them but I have impaired hearing and don't do well on the phone.
There's no email notice to acknowledge an application in any way shape or form. 

Thanks for your time

It does not matter if anyone has had issues, that is irrelevant. You might see a credit search, but you will probably not. The way that page is written if it were me I would just try again tomorrow. 

cymruchris

It says you can still apply for a credit card by calling the number below.

So I would call the number - and by following the procedure, I wouldn't then expect to see two hard searches. If you just go back and re-apply online, you might get two. Two searches in isolation shouldn't have any significant impact on your history - but if a second does appear, and you've followed their outlined procedure as per your screenshot - you'd have grounds for having one removed.

EmsLdn

EmsLdn said:

Hi All,

I would like to consolidate some credit cards onto one interest free card and had used the MSE tool to find a good deal. I had selected HSBC and completed their online form. The issue is after I hit submit, I was met with an error page - see below.

Should I expect to see a credit reference check on my record if the website has crashed? Has anyone else had issues with the HSBC credit card website? The site has presented an option to call them but I have impaired hearing and don't do well on the phone.
There's no email notice to acknowledge an application in any way shape or form. 

Thanks for your time

To follow up on this - my reason for askingif anyone else had issues with the site would indicate there was a known issue and I wasn't the only one to experience problems.
HSBC have been in touch today via text to say its approved and I should look out for correspondence via email in the next few days. 
As I said in my original message, telephone contact wasn't possible due to disability.