Lexus Car Stolen

sheramber

https://media.lexus.co.uk/lexus-partners-with-tracker-to-enhance-vehicle-security/

As an additional safeguard, compatible Lexus models can be fitted with a sophisticated Tracker S7 device, free of charge.
................
The benefit also extends to Lexus Approved Used vehicles, with all suitable cars being given a security upgrade with the Tracker technology.
............................

Customers can contact their local Lexus centre to enquire if their vehicle would benefit from the fitment. Alternatively, they will be informed of the option when their vehicle is undergoing service, maintenance or repair. The Tracker devices will be supplied and fitted free of charge, inclusive of a three-year subscription.

....................

How the Tracker device works

Tracker’s stolen vehicle recovery solutions work like an electronic homing device. A covert transmitter is hidden in one of several dozen places around the vehicle. There is no visible aerial, so a thief won’t know it’s there.

What’s more, Tracker is the only stolen vehicle recovery provider supported nationwide by UK police services that track, locate and recover stolen vehicles. More than 2,000 police patrol vehicles and all police helicopters are fitted with Tracker detection units. Tracker’s unique combination of VHF with GPS/GSM technology is immune to GPS signal jamming, which means a vehicle can be located even if it is hidden underground or in a shipping container.

ijjub

Mildly_Miffed said:

Grumpy_chap said:

I initially thought the £1,500 was paid to the Lexus Dealer to activate the tracker.

Now, the £1,500 was to recover the car from the "Rescue Centre".
What and where is the "Rescue Centre" - is this another term for a Police or similar compound where cars that are found dumped in whatever state are taken to?  If so, why would the car need to be moved from there for assessment?  Often, insurers have local representatives that can assess the car at wherever it is and, if a clear write-off. the car will then simply be moved to scrap process without requiring any further transportation.

Trying to fill in the blanks here...

1. The stolen car has been located (whether via the tracker or however else).

2. It's been recovered by whoever has the local police recovery contract, and taken to an impound yard.

3. It's been there for a period of time, with storage charges accruing.

4. It's then been taken from the storage yard to whoever the insurer use for assessing stolen-recovered vehicles for viable repair, where the insurer have decided it's uneconomic to repair and sent it off to salvage auction.

The £1,500 covers the transport between those steps plus the storage.
If the car had not been located, the £1,500 would not have been incurred - but the insurer would not have had the revenue from sale at the salvage auction.

If that assumption is correct, I stand by my statement that the £1,500 is part of the claim.

My suspicion is that the OP has been contacted as keeper, and - rather than simply pass the recovery yard on to the insurer - has paid the £1,500 themselves, and it's reimbursement of that which the insurer is now quibbling over.

Thia is correct timeline and explanation.

I had to pay the £1500 to get the car from this rescue company called Bud Rescue. If the car was never recovered, then I would not lose £1500. Now, that the car has been recovered, the insurance company is making the money from the salvage and taken money from me as well on top of it.

The tracker was activated, but I was not aware that the tracker was there. I had to pay £1500, or the insurer would not pay me a single penny.

Who is responsible for the tracker money, insurer or Lexus. Both say, it is not them. I am the one who has been f**ed by this nexus.

ijjub

sheramber said:

https://media.lexus.co.uk/lexus-partners-with-tracker-to-enhance-vehicle-security/

As an additional safeguard, compatible Lexus models can be fitted with a sophisticated Tracker S7 device, free of charge.
................
The benefit also extends to Lexus Approved Used vehicles, with all suitable cars being given a security upgrade with the Tracker technology.
............................

Customers can contact their local Lexus centre to enquire if their vehicle would benefit from the fitment. Alternatively, they will be informed of the option when their vehicle is undergoing service, maintenance or repair. The Tracker devices will be supplied and fitted free of charge, inclusive of a three-year subscription.

....................

How the Tracker device works

Tracker’s stolen vehicle recovery solutions work like an electronic homing device. A covert transmitter is hidden in one of several dozen places around the vehicle. There is no visible aerial, so a thief won’t know it’s there.

What’s more, Tracker is the only stolen vehicle recovery provider supported nationwide by UK police services that track, locate and recover stolen vehicles. More than 2,000 police patrol vehicles and all police helicopters are fitted with Tracker detection units. Tracker’s unique combination of VHF with GPS/GSM technology is immune to GPS signal jamming, which means a vehicle can be located even if it is hidden underground or in a shipping container.

this information should have been given to me by Lexus, before the car was stolen

noitsnotme

ijjub said:

Mildly_Miffed said:

Grumpy_chap said:

I initially thought the £1,500 was paid to the Lexus Dealer to activate the tracker.

Now, the £1,500 was to recover the car from the "Rescue Centre".
What and where is the "Rescue Centre" - is this another term for a Police or similar compound where cars that are found dumped in whatever state are taken to?  If so, why would the car need to be moved from there for assessment?  Often, insurers have local representatives that can assess the car at wherever it is and, if a clear write-off. the car will then simply be moved to scrap process without requiring any further transportation.

Trying to fill in the blanks here...

1. The stolen car has been located (whether via the tracker or however else).

2. It's been recovered by whoever has the local police recovery contract, and taken to an impound yard.

3. It's been there for a period of time, with storage charges accruing.

4. It's then been taken from the storage yard to whoever the insurer use for assessing stolen-recovered vehicles for viable repair, where the insurer have decided it's uneconomic to repair and sent it off to salvage auction.

The £1,500 covers the transport between those steps plus the storage.
If the car had not been located, the £1,500 would not have been incurred - but the insurer would not have had the revenue from sale at the salvage auction.

If that assumption is correct, I stand by my statement that the £1,500 is part of the claim.

My suspicion is that the OP has been contacted as keeper, and - rather than simply pass the recovery yard on to the insurer - has paid the £1,500 themselves, and it's reimbursement of that which the insurer is now quibbling over.

Thia is correct timeline and explanation.

I had to pay the £1500 to get the car from this rescue company called Bud Rescue. If the car was never recovered, then I would not lose £1500. Now, that the car has been recovered, the insurance company is making the money from the salvage and taken money from me as well on top of it.

The tracker was activated, but I was not aware that the tracker was there. I had to pay £1500, or the insurer would not pay me a single penny.

Who is responsible for the tracker money, insurer or Lexus. Both say, it is not them. I am the one who has been f**ed by this nexus.

What tracker money?  You just said the £1500 was to get the car from the recovery company.  What’s that got to do with the tracker?!  Why would Lexus pay for the recovery, it’s nothing to do with them? You still sound very muddled up with it all.

Even if you had known about the tracker before hand, the recovery company would have still wanted their £1500. 

Herzlos

ijjub said:

Thia is correct timeline and explanation.

I had to pay the £1500 to get the car from this rescue company called Bud Rescue. If the car was never recovered, then I would not lose £1500. Now, that the car has been recovered, the insurance company is making the money from the salvage and taken money from me as well on top of it.

Did you pay to recover the car after it was already paid out?

Did you talk to your insurance company before paying for the recovery?

Where did they recover the car to?

Mildly_Miffed

ijjub said:

Mildly_Miffed said:

Grumpy_chap said:

I initially thought the £1,500 was paid to the Lexus Dealer to activate the tracker.

Now, the £1,500 was to recover the car from the "Rescue Centre".
What and where is the "Rescue Centre" - is this another term for a Police or similar compound where cars that are found dumped in whatever state are taken to?  If so, why would the car need to be moved from there for assessment?  Often, insurers have local representatives that can assess the car at wherever it is and, if a clear write-off. the car will then simply be moved to scrap process without requiring any further transportation.

Trying to fill in the blanks here...

1. The stolen car has been located (whether via the tracker or however else).

2. It's been recovered by whoever has the local police recovery contract, and taken to an impound yard.

3. It's been there for a period of time, with storage charges accruing.

4. It's then been taken from the storage yard to whoever the insurer use for assessing stolen-recovered vehicles for viable repair, where the insurer have decided it's uneconomic to repair and sent it off to salvage auction.

The £1,500 covers the transport between those steps plus the storage.
If the car had not been located, the £1,500 would not have been incurred - but the insurer would not have had the revenue from sale at the salvage auction.

If that assumption is correct, I stand by my statement that the £1,500 is part of the claim.

My suspicion is that the OP has been contacted as keeper, and - rather than simply pass the recovery yard on to the insurer - has paid the £1,500 themselves, and it's reimbursement of that which the insurer is now quibbling over.

Thia is correct timeline and explanation.

I had to pay the £1500 to get the car from this rescue company called Bud Rescue. If the car was never recovered, then I would not lose £1500. Now, that the car has been recovered, the insurance company is making the money from the salvage and taken money from me as well on top of it.

The tracker was activated, but I was not aware that the tracker was there. I had to pay £1500, or the insurer would not pay me a single penny.

Who is responsible for the tracker money, insurer or Lexus. Both say, it is not them. I am the one who has been f**ed by this nexus.

The tracker is irrelevant here.
It's merely the method by which the car was located. It may have been found by other means.

Why did YOU pay to get the car out of the recovery yard?
Why didn't you simply phone the insurer, say "It's been found and is at X", and get them to collect it?
This will be the core of the insurer's dispute over the size of that bill - because it would probably have been a LOT cheaper for them if you had done what you were meant to do, instead of what you did. Mitigation of loss...

The issue is not over covering the bill, the issue is over the size of the bill, thanks to your actions.

eschaton

This is a mental thread. 

Isn’t this how it should be?

Car stolen 

Reported to insurance as stolen

Car found and you’re informed? - tell the insurance company and leave it with them. 

Who with any sense pays £1500 for a car that has been stolen? Never mind how the recovery bill was £1500.