Problem registering with Clearscore

vadek

I tried to register with Clearscore but it says I already have an account with them and shows me a redacted email address that I don't recognise. Obviously I'm unable to log in with that email address and the alternative is apparently to take a selfie with some kind of ID to prove who I am. There's a Contact Us button but that takes me to a page which says I'm not authorised - effectively a 404 dead end. Sometimes it's just not worth the hassle.

Mark_d

It's not all that difficult to take a selfie with ID.  This sort if things is often required by banks an financial institutions now that everything is done via an app rather than in person.

Nasqueron

vadek said:

I tried to register with Clearscore but it says I already have an account with them and shows me a redacted email address that I don't recognise. Obviously I'm unable to log in with that email address and the alternative is apparently to take a selfie with some kind of ID to prove who I am. There's a Contact Us button but that takes me to a page which says I'm not authorised - effectively a 404 dead end. Sometimes it's just not worth the hassle.

A 404 is a missing page to be a pedant

Why not provide the ID? Either you have registered before with a very old address or they have someone on their system with the same details as you so you need to go through the security process required. It would be a huge data breach if they just let a random person get access to someone else's account just because they said it was theirs.

PRAISETHESUN

Clearscore have a duty to protect your data, but also an obligation to provide you with access to it if requested. To do this they need to verify that you are the person you say you are, which often requires ID checks if they can't do it electronically. There's absolutely no harm in providing them with copies of your ID by taking a selfie - it's basically no different to doing it in person as a bank cashier for example would need to sight you and your ID and then make a copy of it for their records, except in this instance they compare a photo of you against the ID in your hand.