Vodafone incorrectly reporting a default and missed payments.

tturn47

Im not sure if I’ve posted this in the right place but here goes. 

I’m just wondering if anyone else has been having issues with Vodafone reporting defaults and missed payments.

Back in Feb 2018 I paid my finally amount owed in store of 170.67. The account was removed and marked as closed shortly after with Experian and Equifax.

Today I was advised by my bank to check my TransUnion report which I did and found that Vodafone was reporting this account as a default and missed payments ever since. I phoned Vodafone customer services are they said that this account and debt was sold to Lowell and Vodafone was no longer the legal owner and hasn’t been reporting this debt I advised them that this isn’t a debt as the amount was paid and the information they are reporting is false and incorrect.

I phoned Lowell and they confirmed that they have never had an account in my name or an account sold to them by Vodafone. The phone call was recorded with their permission.

Upon speaking to Vodafone again the person stated that myself and Lowell are incorrect.

Vodafones customer services were extremely rude and quick to interrupt me during the phones which I recorded.

Can anyone share any similar experiences and how they have got this resolved

penners324

Issue an official complaint to Vodafone 

tturn47

Thank you. I have I’m just trying see if anyone else has had similar experiences with them and how they managed to get it resolved.

Nasqueron

tturn47 said:

Thank you. I have I’m just trying see if anyone else has had similar experiences with them and how they managed to get it resolved.

Per the process above, formal complaint to firm and escalate to ombudsman as needed. If they sold a debt and it is them reporting the debt (check this on your file though) there is something wrong that they need to make right.

There is no "magic wand" you can wave unfortunately, you have to follow the complaints and escalation process.

langlauf

Hi,

Moved to a new house in Sep '24 which had poor Phone & B/Band signal, signed up in Vodafone store for a phone sim & a mobile mini wi-fi hub with the proviso that if they didn't work we had to return items within the "cooling off" period, the sim trial was 7 days & the hub had a 14 day window. We returned both items within 6 days & had the contract cancelled & two receipts given with zero charges showing. That was on the 2nd Oct '24 & we've been in dispute with Vodafone since as the contract doesn't seem to have been cancelled on the billing part of their system. Vodafone has now moved the disputed charges to a Debt Collection Agency. We had similar issues with BT every time we've moved house  (3 times) & it would appear that the bigger the organisation the more likelihood of problems as one part of the system doesn't speak to another. Customer Services seem to be staffed with moronic people who have no idea on how to take ownership of an issue & escalate to the proper department.We've just compiled a chronological list of phone calls, visits to store & emails & submitted it to both Vodafone & the Debt Agency. The next step will be to escalate to the ombudsman. I'm posting this to support anyone else having similar problems & will update if & when we get a resolution.

langlauf

Update on yesterday's post, Vodafone complaints dept. called & informed me that all the bills had been cleared from my account & that would be the end of the matter. No apology & eventually offered £50 after I said that some compensation should be forthcoming for all the hassle, stress & inconvenience that my partner & I had been through. Told them that £50 wasn't enough to go anyway near compensating us & finally settled at £200. Hope that's the end of it all. Good luck to anyone else having issues with Vodafone.